i2Graduates - Terms & Conditions
Last Updated: March 15, 2026
Effective Date: March 15, 2026
These Terms and Conditions ("Terms") govern your access to and use of the i2Graduates website (www.i2g.life or any subdomain), mobile applications (if applicable), and services (collectively, the "Platform"). By accessing, browsing, registering, or making a purchase on the Platform, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use the Platform or purchase any materials.
1. About Us & Acceptance of Terms
i2Graduates is operated by inmates to graduates (Pty) Ltd, a company registered in South Africa with registration number Registration on file (available via legal@i2g.life), based in Johannesburg, Gauteng ("we", "us", "our").
These Terms form a legally binding agreement between you ("you", "User", "Customer") and us. They incorporate by reference our Privacy Policy, Shipping & Delivery Policy, Accessibility Statement, and any other policies or notices published on the Platform.
We may update these Terms at any time to reflect changes in our practices, legal requirements, or operational frameworks. Changes will be posted on this page with the updated "Last Updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the revised Terms. For significant changes, we will notify you via email or through a prominent notice on our website.
2. Eligibility and Account Registration
2.1 Eligibility
By using the Platform, you represent and warrant that:
You are at least 18 years of age. If you are between 13 and 18 years old, you confirm that you have obtained parental or legal guardian consent to use the Platform and enter into this agreement, and that your parent or guardian has read and agrees to these Terms on your behalf.
You have the full legal capacity to enter into binding contracts.
You are not located in a country subject to South African government trade sanctions or embargoes.
All information you provide to us is true, accurate, and complete.
2.2 Account Registration
To access certain features of the Platform, including purchasing materials, downloading products, and saving preferences, you must create an account. When registering, you agree to:
Provide accurate, current, and complete information as prompted by the registration form.
Maintain and promptly update your account information to keep it accurate and current.
Maintain the confidentiality of your password and account credentials.
Accept full responsibility for all activities that occur under your account.
2.3 Account Security
You must notify us immediately of any unauthorized use of your account or any other security breach by emailing support@i2g.life. We are not liable for any loss or damage arising from your failure to protect your account credentials or from any unauthorized access to your account that is not caused by our gross negligence.
2.4 Account Suspension or Termination
We reserve the right to suspend or terminate your account and access to the Platform, without notice or liability, for any reason, including but not limited to a breach of these Terms. If we terminate your account due to your breach, you remain liable for all amounts due hereunder.
3. Products and Services Offered
3.1 Description of Products
i2Graduates provides vocational learning materials aligned with QCTO standards, including but not limited to:
Digital Products: PDF textbooks, interactive e-modules, South African Sign Language (SASL) video content, downloadable course packs, and other digital files.
Physical Products: Printed textbooks, bound course packs, sample packs, and other tangible materials delivered via courier.
3.2 Product Availability and Descriptions
We strive to ensure that all product descriptions, images, specifications, and pricing are accurate and current. However, errors may occasionally occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. In the event of a pricing error, we will notify you and give you the option to confirm your order at the correct price or cancel it with a full refund.
3.3 QCTO Alignment
Our materials are developed independently to align with QCTO standards at the time of creation. However, QCTO curriculum requirements may change over time. We recommend verifying current unit standard or qualification details with the QCTO or your training provider where absolute certainty is required, particularly for high-stakes assessments.
3.4 Bulk and Institutional Orders
For bulk or institutional orders, separate terms or addenda may apply. Please contact our Support & Growth Team at support@i2g.life for custom quotes, license agreements, and volume discounts. Bulk orders may be subject to minimum quantities and customized delivery arrangements.
4. Intellectual Property Rights and License
4.1 Ownership
All content on the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips (including SASL videos), digital downloads, data compilations, and software, is the property of i2Graduates or its content suppliers and is protected by South African and international copyright, trademark, and other intellectual property laws. All rights not expressly granted are reserved.
4.2 Limited License for Digital Products
Upon purchase of a digital product, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the digital materials for your personal, non-commercial educational purposes only. This license is for one learner per purchase unless you have purchased a bulk or institutional license with broader rights.
4.3 Prohibited Uses
You may not, and you agree not to:
Copy, reproduce, distribute, modify, create derivative works from, or publicly display any content from the Platform without our prior written consent.
Resell, sublicense, rent, lease, share, lend, or transfer your license to any third party.
Upload, post, or transmit any content from the Platform to file-sharing networks, public websites, social media platforms, or other unauthorized venues.
Remove, obscure, or alter any copyright, trademark, or other proprietary notices.
Use the materials to train artificial intelligence models, for data mining, or for any automated extraction.
Circumvent any technological protection measures applied to the materials.
4.4 Physical Products
Purchase of physical products transfers ownership of the tangible item only. All intellectual property rights in the content contained within printed materials remain with us. You may not reproduce, scan, digitize, or resell printed materials.
5. Orders, Pricing, and Contract Formation
5.1 Order Process
Placing an order on our Platform constitutes an offer by you to purchase the selected products under these Terms. After you place an order, you will receive an email acknowledging receipt of your order ("Order Confirmation Email"). This is not an acceptance of your order; it is confirmation that we have received it.
5.2 Contract Formation
A binding contract between you and us is formed only when one of the following occurs:
We send you a Dispatch Confirmation (for digital products, this is the email containing your download link; for physical products, this is the email confirming shipment).
We otherwise expressly accept your order in writing or by initiating delivery.
Until a binding contract is formed, we reserve the right to refuse or cancel your order for any reason.
5.3 Pricing and Currency
All prices are displayed in South African Rand (ZAR) and, unless stated otherwise, are inclusive of Value-Added Tax (VAT) at the applicable rate. We reserve the right to change prices at any time without notice, but changes will not affect orders that have already been accepted.
5.4 Order Cancellation by Us
We reserve the right to refuse or cancel any order, including but not limited to orders:
With incorrect pricing or product information due to error.
That we suspect are fraudulent, unauthorized, or for resale purposes.
That exceed reasonable limits (e.g., bulk orders placed without prior arrangement).
That are restricted or prohibited by law.
If we cancel your order after payment has been processed, we will issue a full refund to your original payment method.
6. Payment Processing
6.1 Payment Methods
We accept various payment methods through our secure third-party payment gateways, including:
Credit and debit cards (Visa, Mastercard, and other major cards)
Electronic Funds Transfer (EFT)
Instant EFT
Other methods as displayed at checkout from time to time
6.2 Payment Security
All payments are processed securely by our payment partners. We do not store full credit card details on our servers. By making a payment, you authorize us and our payment processors to charge your selected payment method for the total amount shown at checkout.
6.3 Payment Timing
Full payment must be received and cleared before we begin processing your order. For digital products, processing begins once payment is confirmed. For physical products, production and dispatch occur only after cleared payment.
6.4 VAT
Where applicable, VAT is included in the displayed price. If you are a VAT-registered entity and require a tax invoice, one will be provided upon request or automatically with your order confirmation.
7. Delivery and Fulfillment
Delivery of products is governed by our Shipping & Delivery Policy, which is incorporated into these Terms by reference. Key provisions are summarized below.
7.1 Digital Delivery
Digital products are delivered via secure link to your registered email address and are also made available in your account dashboard under your digital library.
Delivery occurs, and risk passes to you, when the link is dispatched to your email.
You are responsible for ensuring your email address is correct and can receive our messages, including checking spam or junk folders.
If you do not receive your link within 1 to 3 business days after payment confirmation, you must contact us promptly for assistance.
7.2 Physical Delivery
Physical products are custom printed, bound, and delivered via courier to the physical address you provide during checkout.
Learning materials production and print processing are completed within 7 days, with nationwide courier transit taking an additional 2 to 5 business days.
Delivery occurs, and risk passes to you, upon handover to the courier service, as evidenced by the courier's acceptance of the package.
Tracking information will be provided via email or SMS once available.
You are responsible for providing a complete, accurate, and accessible delivery address. We cannot deliver to P.O. Boxes.
7.3 Collection
In limited circumstances, we may offer collection from our Johannesburg premises by prior written arrangement with our support team.
8. Refunds, Returns, and Cancellations
8.1 Digital Products
Due to the nature of digital goods, which are available for immediate access upon delivery, all sales of digital products are final and non-refundable once delivered, except as required by law or in the following specific circumstances:
Material Defects: If the digital file is corrupted, incomplete, unreadable, or does not match the description (e.g., wrong language, incorrect version, missing content), please contact us within 7 days of delivery with details of the issue. We will investigate and, if confirmed, provide a corrected file or issue a full refund if correction is not possible.
Non-Delivery: If you do not receive your download link within the stated timeframe after payment, contact us immediately. We will re-send the link or, if we cannot deliver, issue a full refund.
8.2 Physical Products (Cooling-Off Rights)
In compliance with the Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA):
You have the right to cancel your purchase of standard physical goods without reason within 7 days of delivery.
To cancel, you must notify us in writing at support@i2g.life within the 7-day period, stating your intention to cancel.
You are responsible for the direct cost of returning the goods to us (unless the goods are defective).
Goods must be returned in their original condition, unopened, undamaged, and with all packaging, labels, and accessories intact.
We will refund the purchase price (excluding original delivery costs) within 14 business days of receiving the returned goods or receiving proof that you have returned them.
8.3 Defective or Non-Conforming Physical Products
If physical products are faulty, damaged on arrival, or do not match your order:
Notify us within a reasonable time, typically within 7 days of delivery.
We will provide instructions for return and, where the defect is confirmed, arrange for return collection at our cost or reimburse reasonable return postage.
Upon confirmation of the defect, we will offer you a choice between a replacement or a full refund, including original delivery costs.
8.4 Bulk and Custom Orders
Bulk orders, custom-printed materials, or specially formatted products are tied to specific print runs and become non-cancellable once production has commenced. Any specific variations must be agreed upon in writing at the time of order.
8.5 Refund Processing
Approved refunds will be processed to the original payment method within 14 business days of approval. The time for the refund to appear in your account depends on your financial institution and is outside our control.
9. User Conduct and Prohibited Activities
You agree not to use the Platform to:
Violate any applicable local, provincial, national, or international law or regulation.
Infringe the intellectual property, privacy, or other rights of any third party.
Transmit any viruses, worms, Trojan horses, or other malicious or destructive code.
Attempt to gain unauthorized access to any part of the Platform, its servers, or systems.
Interfere with or disrupt the security, integrity, or performance of the Platform.
Use any robot, spider, scraper, or other automated means to access the Platform for any purpose without our express written permission.
Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.
Engage in any activity that could damage, disable, overburden, or impair the Platform.
10. Third-Party Links and Content
Our Platform may contain links to third-party websites, services, or resources that are not owned or controlled by i2Graduates. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that:
We are not responsible or liable for any damage or loss caused by or in connection with your use of any such third-party websites.
Any concerns regarding any external link should be directed to the applicable third party.
11. Warranties and Disclaimers
11.1 Our Warranty to You
We warrant that:
Digital products will conform to their description at the time of delivery.
Physical products will be of satisfactory quality and free from material defects upon delivery.
We will provide our services with reasonable skill and care, consistent with industry standards.
11.2 Disclaimers
Except as expressly set out in these Terms, and to the maximum extent permitted by applicable law (including the CPA):
The Platform and all products are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied.
We do not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
We do not warrant that the products will meet your specific requirements, expectations, or learning outcomes.
We do not warrant that any errors in the Platform or products will be corrected.
We are not responsible for any loss arising from your use of or reliance on information obtained from the Platform, including educational outcomes or examination results.
Any third-party content, including links, is provided for convenience only and does not constitute endorsement.
12. Limitation of Liability
To the fullest extent permitted by South African law, including the Consumer Protection Act:
12.1 Cap on Liability
Our total aggregate liability to you arising from or in connection with these Terms or your use of the Platform (whether in contract, delict, statute, or otherwise) shall not exceed the total amount paid by you to us for the specific product or service giving rise to the claim. Where no payment has been made, our liability shall be limited to R100.
12.2 Exclusion of Certain Losses
We will not be liable to you for any:
Indirect, incidental, special, exemplary, or consequential damages.
Loss of profits, revenue, data, goodwill, or business opportunity.
Loss or corruption of data.
Business interruption.
Loss arising from your failure to keep copies or backups of digital materials.
Loss arising from your use of third-party websites or resources.
This applies even if we have been advised of the possibility of such damages.
12.3 Statutory Rights
Nothing in these Terms affects your statutory rights as a consumer under the CPA or other applicable laws where such rights cannot be lawfully excluded or limited. If you are a consumer, you have certain rights that cannot be excluded, including the right to receive goods that are reasonably suitable for their intended purpose.
13. Indemnification
You agree to indemnify, defend, and hold harmless i2Graduates, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees and legal costs) arising from or related to:
Your use of or inability to use the Platform.
Your violation of these Terms.
Your violation of any third-party rights, including intellectual property rights, privacy rights, or contractual rights.
Your breach of any applicable law or regulation.
Any content or materials you submit, post, or transmit through the Platform.
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.
14. Termination and Suspension
We may, in our sole discretion and without prior notice, terminate or suspend your access to the Platform immediately for any reason, including but not limited to a breach of these Terms.
Upon termination:
Your right to use the Platform and access your account ceases immediately.
You remain liable for all amounts due hereunder.
The following sections of these Terms shall survive termination and continue in full force and effect: Intellectual Property & License (to the extent necessary), Warranties & Disclaimers, Limitation of Liability, Indemnity, Governing Law & Dispute Resolution, and any other provisions which by their nature should survive.
15. Governing Law and Dispute Resolution
15.1 Governing Law
These Terms and any dispute arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of the Republic of South Africa.
15.2 Informal Resolution
We encourage you to contact us first to resolve any concerns informally. Please direct your communication to support@i2g.life, and we will work with you in good faith to resolve the issue.
15.3 Dispute Resolution
If a dispute cannot be resolved informally:
Either party may refer the matter to arbitration in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA), with arbitration held in Johannesburg, conducted in English, and with