i2Graduates - PAIA & POPIA Manual
Prepared in accordance with Section 51 of the Promotion of Access to Information Act, No. 2 of 2000 ("PAIA") and the Protection of Personal Information Act, No. 4 of 2013 ("POPIA").
Last Updated: July 7, 2026
Effective Date: July 7, 2026
1. Introduction
This Manual is compiled for i2Graduates ("we", "us", "our"), operating via the platform www.i2g.life. PAIA grants a requester access to records of a private body, if the record is required for the exercise or protection of any rights. If a public body lodges a request, the public body must be acting in the public interest.
Requests in terms of PAIA shall be made in accordance with the prescribed procedures, at the rates provided. This manual also addresses our processing of personal information in terms of POPIA.
2. Company Contact Details (Section 51(1)(a))
Full Legal Entity Name: inmates to graduates (Pty) Ltd
Registration Number: Registration on file (available via legal@i2g.life)
Physical Address: Ruimsig, Germiston, South Africa
Postal Address: Ruimsig, Germiston, South Africa
Head of Body / Information Officer: Information Officer, inmates to graduates (Pty) Ltd
Email Address: legal@i2g.life
Official Website: www.i2g.life
3. The Guide on How to Use PAIA (Section 51(1)(b))
The South African Information Regulator has compiled a Guide in each official language on how to use PAIA. This Guide is available on the Information Regulator’s website (www.inforegulator.org.za). Any queries regarding the Guide should be directed straight to the Information Regulator.
4. Records Available in Accordance with Other Legislation (Section 51(1)(d))
Where applicable, i2Graduates retains records and documentation in accordance with South African legislation, including but not limited to:
Companies Act No. 71 of 2008
Consumer Protection Act No. 68 of 2008
Electronic Communications and Transactions Act No. 25 of 2002
Value Added Tax Act No. 89 of 1991
Income Tax Act No. 58 of 1962
Protection of Personal Information Act No. 4 of 2013
5. Schedule of Records Held by i2Graduates (Section 51(1)(e))
The subjects on which i2Graduates holds records and the categories of records are listed below. Please note that recording a category does not imply that a request for access will be automatically granted; all requests will be evaluated in accordance with the provisions of PAIA.
5.1 Platform & Operational Records (Automatically Available via www.i2g.life)
General curriculum directories, course catalogs, and standard product pricing lists.
Terms & Conditions, Privacy Policy, Refund Policy, and Shipping & Delivery Policy.
Public promotional media and blog content.
5.2 Internal Business & Financial Records (Access via Formal Request Only)
Statutory company registration documents.
Financial records, tax invoices (SARS compliance), and accounting summaries.
Digital infrastructure access logs and software asset configurations.
5.3 Customer & Order Records (Access via Formal Request Only)
Client transaction records, purchase history, and user database profiles.
Delivery logistics receipts (courier tracking allocations with partners like The Courier Guy, Pargo, or DSV).
Records of instructional content adjustments (e.g., specific language modifications or SASL video formats).
6. Protection of Personal Information (POPIA Section 51(1)(c))
6.1 Purpose of Processing
We process personal information to fulfill learning material orders, maintain secure client libraries, process payments, route logistics, handle regulatory invoicing, and manage direct communications.
6.2 Categories of Data Subjects and Information Held
Customers / Training Providers: Names, contact details (email, phone number), physical billing/shipping addresses, payment processing IDs, and educational selections.
Service Providers / Partners: Names, business details, registration IDs, and financial operational indicators.
6.3 Recipients or Categories of Recipients to Whom Personal Information May Be Supplied
Regulated banking institutions or security-vetted integrated payment gateways.
External logistics networks and courier networks executing physical product fulfillment.
Regulatory bodies, legal panels, or auditors when mandated by South African law.
6.4 Planned Transborder Flows of Personal Information
Digital link allocations, database backups, or platform hosting protocols may route data across secured cloud infrastructure located outside of South Africa. We ensure these third-party cloud instances conform to strict data-protection frameworks aligned with POPIA requirements.
6.5 General Description of Information Security Measures
We use robust physical and technological safeguard layers—including database permission limits, SSL communication pathways, and encrypted access gates—to block data disruption or unlawful profiling.
7. Request Procedure
To request access to a record held by i2Graduates, the requester must use the prescribed Form 2 (available on the Information Regulator website).
The completed form must be sent to the Information Officer at legal@i2g.life.
The requester must provide sufficient detail on the request form to enable the Information Officer to identify the record and the requester.
The requester must identify the right that they are seeking to exercise or protect and provide an explanation of why the requested record is required for the exercise or protection of that right.
8. Prescribed Fees
PAIA provides for two types of fees: a request fee (a standard non-refundable fee paid before a request is considered) and an access fee (calculated to cover the costs of searching, reproducing, and preparing records). We will notify the requester of the exact prescribed fee amounts applicable before finalizing any retrieval steps.
9. Availability of the Manual
This Manual is available for inspection at our physical office space upon appointment, and is published on our digital platform at www.i2g.life.