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Frequently Asked Questions
Everything institutions ask before rolling out i2Graduates material.
General & Legal
Is i2Graduates an accredited training provider?
Does the material come with a legal usage licence?
How do you handle POPIA / data protection?
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Purchasing & Digital Delivery
How do I pay?
When do I receive the material?
Can I get a sample first?
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Consulting & Compliance
Do you help with WSP/ATR submissions?
Will this material pass a SETA audit?
Can you customise the material to our brand?
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GENERAL
What does i2Graduates offer?
Are your materials QCTO-approved or official?
In which languages are your materials available?
How do I know the materials are up-to-date and compliant?
BUYING LEARNING MATERIALS
What is included in the digital materials bundle?
Can I buy materials if I am not an accredited provider?
Do you offer previews or samples?
How do payments work?
PRINTING & DELIVERY
What does your printing & delivery service include?
How long does printing & delivery take?
What binding options are available?
Do you deliver to multiple sites or rural training centers?
What if there is a printing or language error on delivery?
Can I order printing services if I didn't buy the digital materials from you?
PROJECT MANAGEMENT & CONSULTING
What does your project management service involve?
Is this service only for large grants or massive groups?
How is your consulting pricing structured?
REFUNDS & SUPPORT
What is your refund policy?
How do I contact the i2Graduates support team?
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