Skills Programme · SP-250401
SETA CompliantContact Centre Compliance Ensurer
R43 500
(Once-off Institutional License Fee)
Professional Role & Capability Blueprint
- Target Designation
- Certified Contact Centre Compliance Ensurer Practitioner
- Competency Focus
- Master specialised practical applications, safety criteria, and regulatory mandates required of a qualified Contact Centre Compliance Ensurer.
- Academic Weight
- SETA-cluster skills programme delivering 22 credits upon successful PoE verification over 28 days.
Strategic Institutional Purpose
- Audit Objective
- Formulated to systematically bridge operational skills deficits under the governing SERVICES SETA quality matrix.
- Value Proposition
- Equips your workforce with measurable, legally compliant skills to optimise productivity, satisfy Workplace Skills Plans (WSP), and unlock maximum B-BBEE scorecard weight.
Who is this for
Individuals aiming to ensure compliance in contact centre operations.
Why choose i2G Training
Call centre compliance demands precision. Our training resources are in your language, making regulations and processes easy to grasp—keeping dropout rates low. We manage printing and delivery, so your manuals are always ready. The content is simple to follow and built to pass external moderation. You'll also get audit templates, compliance checklists, and connections to call centre employers.
Learning Material Stack
SETA Compliance Matrix
- ✓Full Learner Guide
- ✓Facilitator Guide
- ✓Assessor Guide
- ✓Moderator Guide
- ✓Formative Assessments
- ✓Summative Assessments
- ✓SETA Alignment Matrix
The i2G Quality Guarantee
Every page of this bundle is meticulously checked for sequence and structural perfection — no missing pages, no stolen content, no shortcuts. You get pre-validated assessment instruments ready to survive rigorous compliance moderation, wrapped in an engaging curriculum your facilitators will love teaching.