Skills Programme · C15
Discretionary Grant · UpcomingCommunity Counsellor
- NQF Level
- 5
- Credits
- 25
- Duration
- 31 days
- Code
- SP-211003
Sample Asset Preview
Overview & Scope
Programme Profile
- Target Designation
- Certified Community Counsellor Practitioner
- Competency Focus
- Master specialised practical applications, safety criteria, and regulatory mandates required of a qualified Community Counsellor.
- Academic Weight
- SETA-cluster skills programme delivering 25 credits upon successful PoE verification over 31 days.
- Work Opportunities
- Deployment across NGOs, Community Health, Social Services operations under HWSETA scope.
- Audit Objective
- Bridges operational skills deficits under the governing HWSETA quality matrix.
- Value Proposition
- Measurable, legally compliant skills that optimise productivity, satisfy Workplace Skills Plans (WSP), and unlock B-BBEE scorecard weight.
Introduction▾
This programme prepares learners to provide basic counselling services within community settings. Participants will develop active listening skills, ethical practice frameworks, and support strategies for individuals facing personal and social challenges, equipping them to work in community-based support roles.
Purpose▾
The purpose of this skills programme is to prepare a learner to operate as a Community Counsellor. A Community Counsellor provides basic counselling services within community settings, supporting individuals with personal and social challenges. The qualifying learner will know the function and operating requirements for community counselling; applying, exercising, and complying with safety, health, and environmental requirements, in accordance with statutory, regulatory, and organisational procedures, policies, codes of practice, standards and agreements.
Entry Requirements▾
People wanting to provide community-based counselling and support.
Learning Material Included
- Learner Guide (Theory and Knowledge Modules)
- Facilitator Guide
- Workplace Logbook
- Formative and Summative Assessment
- Assessor Guide & Marking Memorandum
- SETA / QCTO Alignment Matrix
- Administrative & Onboarding Pack
- Implementation Plan
Qualification SP-211003 · Curriculum Architecture
Intermediate Occupational Certificate: Community Counsellor · 5 (25 Credits)
Three Curriculum Pillars
Knowledge Modules
Classroom & E-Learning
- Facilitated lectures & self-study
- Written question banks
- Formative comprehension checks
Practical Skill Modules
Simulated Line Tasks
- Simulated line tasks
- Observation rubrics
- Structured task sheets
Work Experience Modules
On-the-Job Production
- On-the-job rotation
- Mentor logbooks
- Workplace sign-offs
Evidence & Audit Pipeline
Learner Portfolio of Evidence (PoE)Owner · Candidate▾
Admin & Registration
ID, learner contract, induction pack, POPIA consent.
Knowledge Evidence
Written assessments & question banks — KM-01 to KM-07.
Practical Evidence
Task sheets, observation rubrics, assessor photos.
Workplace Evidence
Logbooks, mentor sign-offs, supervisor letters.
Assessor Master FileOwner · Registered Assessor▾
Assessment Reports
Judgements, learner feedback, remediation agreements, appeals log.
Internal Moderation & Quality FileOwner · Moderator / SDP▾
Moderation Evidence
10% sampling matrix, HACCP/LOTO compliance sheets, SDP sign-off.
Final Accreditation Gateway
Issued by the accredited Skills Development Provider once internal moderation is signed off.
Provider submits declaration + PoE to the Assessment Quality Partner (AQP).
QCTO awards the SAQA-registered certificate on successful EISA outcome.
Audit & Compliance
Evidence & Audit Pipeline
From portfolio assembly to external sign-off — the exact route your evidence travels.
- Step 1
PoE Assembly
Learner evidence, formative records and logbook entries filed against the alignment matrix.
- Step 2
Internal Assessment
Registered assessor judges each KM/PM/WM outcome using the supplied instruments.
- Step 3
Internal Moderation
Sampling and verification of assessor decisions, with remediation loop before submission.
- Step 4
External Moderation
SETA/QCTO desktop audit and certification upload against registered credits.
Broken Standard vs i2Graduates Standard
The measurable delta between improvised material and an audit-ready suite.
Broken Standard
i2Graduates Standard
Curriculum Mapping
Photocopied guides with mismatched outcomes
3 KM + 3 PM + 2 WM modules mapped to SETA cluster
Assessment Bank
Missing formative and summative assessments
Pre-validated assessment bank per module
Alignment Evidence
No alignment matrix — audit fails
HWSETA alignment matrix included
Facilitation
Facilitators improvise Community Counsellor delivery
Facilitator scripts + learner activities per credit
Portfolio of Evidence
PoE gaps flagged in moderation
PoE templates that survive external moderation
Pricing & Delivery Tiers
Base licence from R39 700
Digital Master Suite
Editable master files, licensed to your SDP
- Learner Guide, Facilitator Guide & Assessment Suite
- Workplace logbook + alignment matrix (editable)
- Instant digital delivery under institutional licence
- Free minor corrections for 12 months
Turnkey Print & Bound Package
Printed, bound and couriered per learner
- Everything in the Digital Master Suite
- Full-colour print, wire-bound learner packs
- Per-learner PoE folders and dividers
- Nationwide courier with tracked delivery
Full Enterprise Accreditation Bundle
Assets plus accreditation support end-to-end
- Everything in the Print & Bound Package
- Bespoke QMS build mapped to your scope
- Moderation dry-run + written remediation report
- Brand & metadata integration across the suite
Complementary Services
Optional add-ons that harden your accreditation scope before an external audit.
Bespoke QMS Build
We author your Quality Management System — policies, procedures, records, matrices — mapped to your accreditation scope. From R18,500.
Request QuoteModeration Consultation
External moderation dry-run on your PoE + delivery pack. Written report with fixes before your real audit. From R4,900.
Book Moderation SessionThe i2Graduates Quality Guarantee
Every page of this bundle is checked for sequence and structural accuracy — no missing pages, no shortcuts. You get pre-validated assessment instruments ready to survive rigorous compliance moderation, wrapped in a curriculum your facilitators will enjoy teaching.