Occupational Qualification · S72
Discretionary Grant · UpcomingSurvey Interviewer
- NQF Level
- NQF Level 4
- Credits
- 60
- Duration
- —
- SAQA ID
- 97232
Official QCTO Registry Profile
Source: SAQA / QCTO registry- SAQA ID
- 97232
- Min Credits
- 60
- Registered
- 2018-07-01
- Re-registration
- 2025-12-30
- Field
- Field 07 - Human and Social Studies
- Sub-field
- Industrial & Organisational Governance and Human Resource Development
Sample Asset Preview





Overview & Scope
Programme Profile
- Target Designation
- Certified Survey Interviewer Practitioner
- Competency Focus
- Master specialised practical applications, safety criteria, and regulatory mandates required of a qualified Survey Interviewer.
- Academic Weight
- Full national recognition at NQF Level 4 yielding 60 credits upon successful PoE verification.
- Work Opportunities
- Deployment across As a qualified survey interviewer, you can find employment opportunities in Business Services, Cleaning, Security, Real Estate. Your skills will be in demand across both public and private sectors, and you may also choose to work as an independent contractor or start your own business in this field. operations under SERVICES SETA scope.
- Audit Objective
- Bridges operational skills deficits under the governing SERVICES SETA quality matrix.
- Value Proposition
- Measurable, legally compliant skills that optimise productivity, satisfy Workplace Skills Plans (WSP), and unlock B-BBEE scorecard weight.
Introduction▾
The Survey Interviewer is a Occupational Certificate set at NQF Level 4, comprising 60 credits. This qualification has been carefully developed to provide you with the essential knowledge, practical skills, and workplace experience needed to excel in your chosen field. Whether you are starting your career or looking to formalise your existing expertise, this programme offers a structured pathway to competence and recognition.
Purpose▾
The purpose of this qualification is to prepare a learner to operate as a Survey Interviewer. A Survey Interviewer should be able to interview research participants and collect data on a variety of topics. A qualified learner will be able to: • Prepare for an interview. • Plan the interview processes. • Select and interview participants. • Report (feedback/observations) on the processes and interviewing approach.
Entry Requirements▾
Recognition of Prior Learning (RPL): RPL for access to the external integrated summative assessment: Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related Curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a Statement of Results or certifying a Work Experience Record. RPL for access to the qualification: Accredited providers and approved workplaces may recognise prior learning against the relevant access requirements. Entry Requirements: NQF Level 4 with Mathematical Literacy, English and one other of the recognised South African language.
SAQA Rationale▾
The market research (including social and opinion polling research) industry contributes more than R2 billion directly to the South African economy annually. This figure has been growing annually for some years now, and this is only possible if research is of good quality (ESOMAR Global Market Research Study, 2014). Market research is a vital tool to grow almost any business, whether the business wishes to assess the need for a new product or service, evaluate and improve an existing product or service, or improve its competitiveness. It provides economic, industry/sector, supply chain, customer, consumer or government level information and assists organisations to plan, based on stakeholder needs. Research is only effective if the quality of data collected is of a high standard. Good-quality market research, based on good-quality data from good-quality interviewing, helps organisations to improve and become more competitive, which in turn ensures: • Better products. • Faster services. • Higher individual productivity. • More efficient use of resources. • Attracting and retaining foreign investment. • Better access to information. • Improved social development and service delivery. • Improved planning by governments, and many more.
Learning Assumed to be in Place & RPL▾
Recognition of Prior Learning (RPL): RPL for access to the external integrated summative assessment: Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related Curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a Statement of Results or certifying a Work Experience Record. RPL for access to the qualification: Accredited providers and approved workplaces may recognise prior learning against the relevant access requirements. Entry Requirements: NQF Level 4 with Mathematical Literacy, English and one other of the recognised South African language.
Exit Level Outcomes▾
1: Plan own resources, schedule projects and prepare documentation for the commencement of interviews. 2: Select, access and interview participants specified in project briefings. 3: Report on interviewing progress and issues impacting on interviewing.
Learning Material Included
- Learner Guide (Theory and Knowledge Modules)
- Facilitator Guide
- Workplace Logbook
- Formative and Summative Assessment
- Assessor Guide & Marking Memorandum
- SETA / QCTO Alignment Matrix
- Administrative & Onboarding Pack
- Implementation Plan
Qualification 97232 · Curriculum Architecture
Occupational Certificate: Survey Interviewer · NQF Level 4 (60 Credits)
Three Curriculum Pillars
Knowledge Modules
Classroom & E-Learning
- Facilitated lectures & self-study
- Written question banks
- Formative comprehension checks
Practical Skill Modules
Simulated Line Tasks
- Simulated line tasks
- Observation rubrics
- Structured task sheets
Work Experience Modules
On-the-Job Production
- On-the-job rotation
- Mentor logbooks
- Workplace sign-offs
Evidence & Audit Pipeline
Learner Portfolio of Evidence (PoE)Owner · Candidate▾
Admin & Registration
ID, learner contract, induction pack, POPIA consent.
Knowledge Evidence
Written assessments & question banks — KM-01 to KM-07.
Practical Evidence
Task sheets, observation rubrics, assessor photos.
Workplace Evidence
Logbooks, mentor sign-offs, supervisor letters.
Assessor Master FileOwner · Registered Assessor▾
Assessment Reports
Judgements, learner feedback, remediation agreements, appeals log.
Internal Moderation & Quality FileOwner · Moderator / SDP▾
Moderation Evidence
10% sampling matrix, HACCP/LOTO compliance sheets, SDP sign-off.
Final Accreditation Gateway
Issued by the accredited Skills Development Provider once internal moderation is signed off.
Provider submits declaration + PoE to the Assessment Quality Partner (AQP).
QCTO awards the SAQA-registered certificate on successful EISA outcome.
Audit & Compliance
Evidence & Audit Pipeline
From portfolio assembly to external sign-off — the exact route your evidence travels.
- Step 1
PoE Assembly
Learner evidence, formative records and logbook entries filed against the alignment matrix.
- Step 2
Internal Assessment
Registered assessor judges each KM/PM/WM outcome using the supplied instruments.
- Step 3
Internal Moderation
Sampling and verification of assessor decisions, with remediation loop before submission.
- Step 4
External Moderation
SETA/QCTO desktop audit and certification upload against registered credits.
Broken Standard vs i2Graduates Standard
The measurable delta between improvised material and an audit-ready suite.
Broken Standard
i2Graduates Standard
Curriculum Mapping
Photocopied guides with mismatched outcomes
3 KM + 3 PM + 2 WM modules mapped to NQF Level 4
Assessment Bank
Missing formative and summative assessments
Pre-validated assessment bank per module
Alignment Evidence
No alignment matrix — audit fails
SERVICES SETA alignment matrix included
Facilitation
Facilitators improvise Survey Interviewer delivery
Facilitator scripts + learner activities per credit
Portfolio of Evidence
PoE gaps flagged in moderation
PoE templates that survive external moderation
Pricing & Delivery Tiers
Base licence from R53 000
Digital Master Suite
Editable master files, licensed to your SDP
- Learner Guide, Facilitator Guide & Assessment Suite
- Workplace logbook + alignment matrix (editable)
- Instant digital delivery under institutional licence
- Free minor corrections for 12 months
Turnkey Print & Bound Package
Printed, bound and couriered per learner
- Everything in the Digital Master Suite
- Full-colour print, wire-bound learner packs
- Per-learner PoE folders and dividers
- Nationwide courier with tracked delivery
Full Enterprise Accreditation Bundle
Assets plus accreditation support end-to-end
- Everything in the Print & Bound Package
- Bespoke QMS build mapped to your scope
- Moderation dry-run + written remediation report
- Brand & metadata integration across the suite
Complementary Services
Optional add-ons that harden your accreditation scope before an external audit.
Bespoke QMS Build
We author your Quality Management System — policies, procedures, records, matrices — mapped to your accreditation scope. From R18,500.
Request QuoteModeration Consultation
External moderation dry-run on your PoE + delivery pack. Written report with fixes before your real audit. From R4,900.
Book Moderation SessionThe i2Graduates Quality Guarantee
Every page of this bundle is checked for sequence and structural accuracy — no missing pages, no shortcuts. You get pre-validated assessment instruments ready to survive rigorous compliance moderation, wrapped in a curriculum your facilitators will enjoy teaching.
