Social Security Administrator

The purpose of this qualification is to prepare a learner to be a Social Security Administrator. A Social Security Administrator assesses social welfare claims and entitlements under government legislation; identifies possible fraud and suspected breaches of legislation; and carries out administrative duties, functions, processes and procedures. A qualified learner will be able to: • Carry out social security administrative operations.

The Constitution of the Republic of South Africa states that everyone has the right to have access to social security if they are unable to support themselves and their dependents to receive appropriate social assistance. South African legislation provides for the establishment of various bodies for the administration and payment of social security, which may be contributory or non-contributory; and the provision of related services. It is essential to implement training and development of social security administrators to provide the required services as stipulated in the social security legislation. The qualification has a limited scope of activities, and it has resulted in a minimum of 32 Credits for qualified learners to meet legislative requirements. It aims to provide the necessary knowledge, skills and competencies for social security administrators, who then will be able to perform professionally and effectively; and deliver service excellence. It is essential to train and develop social security administrators to provide for the requirements of the legislation. This qualification aims to provide the necessary knowledge, skills and competencies for social security administrators, who then will be able to deliver excellent service professionally and effectively. The qualification resulted in a maximum of 32 credits due to the limited scope of activities of the qualification.

Recognition of Prior Learning (RPL): RPL for access to the external integrated summative assessment: Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of result or certifying a work experience record. RPL for access to the qualification: Accredited providers and approved workplaces may recognise prior learning against the relevant access requirements. NQF Level 4 qualification with communication and mathematical literacy.

• Complete social security applications.
• Capture social security applications on the system.
• Carry out quality control on social security applications.
• Complete administrative functions and duties.