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Occupational Qualification · S32

Discretionary Grant · Upcoming

Social Counselling Support Worker

QCTO Aligned Audit-ReadyHWSETA
NQF Level
NQF Level 4
Credits
55
Duration
—
SAQA ID
111143
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Official QCTO Registry Profile

Source: SAQA / QCTO registry
SAQA ID
111143
Min Credits
55
Registered
2019-10-24
Re-registration
2025-12-30
Field
Field 07 - Human and Social Studies
Sub-field
General Social Science

Sample Asset Preview

Curriculum Alignment MatrixCRN ZA-SDP-2026-089
Curriculum Alignment Matrix — page 1
Curriculum Alignment Matrix — page 2
Curriculum Alignment Matrix — page 3
Curriculum Alignment Matrix — page 4
Curriculum Alignment Matrix — page 5
Page 1 of 5

Overview & Scope

Programme Profile

Target Designation
Certified Social Counselling Support Worker Practitioner
Competency Focus
Master specialised practical applications, safety criteria, and regulatory mandates required of a qualified Social Counselling Support Worker.
Academic Weight
Full national recognition at NQF Level 4 yielding 55 credits upon successful PoE verification.
Work Opportunities
Deployment across As a qualified social counselling support worker, you can find employment opportunities in Health, Wellness, Social Services. Your skills will be in demand across both public and private sectors, and you may also choose to work as an independent contractor or start your own business in this field. operations under HWSETA scope.
Audit Objective
Bridges operational skills deficits under the governing HWSETA quality matrix.
Value Proposition
Measurable, legally compliant skills that optimise productivity, satisfy Workplace Skills Plans (WSP), and unlock B-BBEE scorecard weight.
Introduction▾

The Social Counselling Support Worker is a Occupational Certificate set at NQF Level 4, comprising 55 credits. This qualification has been carefully developed to provide you with the essential knowledge, practical skills, and workplace experience needed to excel in your chosen field. Whether you are starting your career or looking to formalise your existing expertise, this programme offers a structured pathway to competence and recognition.

Purpose▾

The Occupational Certificate: Social Counselling Support Worker is part of the Occupational Certificate: Social Counselling Worker registered at National Qualifications Framework (NQF) Level 5. The purpose of this qualification is to provide the learner with the required knowledge, practical skills and workplace-based experience to operate as a Social Counselling Support Worker. A Social Counselling Support Worker offers supportive counselling functions to individuals, raise awareness of their services and refer individuals to appropriate services.

Entry Requirements▾

Recognition of Prior Learning (RPL): RPL for Access to the External Integrated Summative Assessment: Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of results or by certifying a work experience record. RPL for Access to the Qualification: Accredited providers and approved workplaces may recognise prior learning against the relevant access requirements. Entry Requirements: • NQF Level 4 qualification. Or • At least two (2) years' assessed counselling experience.

SAQA Rationale▾

There is an urgent need for a National Qualifications Framework (NQF) Level 4 qualification in counselling as there is currently very limited recognition or regulation of counsellors functioning at NQF Level 4. There is very little consistency in standards and counselling contexts across and within provinces in South Africa. Unqualified counsellors currently work in a variety of contexts often in environments where mental health professionals such as psychologists and social workers are not necessarily accessible to the majority of the population. The qualification will provide a consistent basis for evaluating and regulating counselling at NQF Level 4 and will ensure greater access to counselling services. Counselling enables one or more people to go through the process of finding solutions to their concerns or difficulties. Counselling may take various forms and may include individuals, couples, families, domestic units and groups. This qualification will allow counsellors to be recognised and will address current national health and social service priorities. Ideally, qualifying learners will operate under supervision. This qualification is aimed at both new entrants and learners who are already working in welfare environments such as communities, church-based groups and private practices, and will provide learners with knowledge and skills to facilitate and enhance client's well-being by applying counselling techniques. This qualification offers a variety of learning pathways in areas such as public health and wellbeing, social work, community work, nursing and emergency care and incorporates all different religious backgrounds. Learners who successfully complete the qualification can advance their careers and further their studies by enrolling for the Social Counselling Worker qualification that is pegged at NQF Level 5. This qualification will provide them with knowledge and skills to screen and/or assess clients under supervision and refer them to appropriate services. Completion of higher-level counselling qualifications will also allow learners to take up more responsibilities as supervisors and/or managers in areas specific to their own practices or pursue entrepreneurial opportunities. Learners who have gained knowledge and skills through experience will be assessed through the process of Recognition of Prior Learning (RPL) in order to recognise their competencies. It is recommended that qualified learners should register with South African Qualifications Authority (SAQA) recognised Statutory and/or Professional Bodies upon completion of the qualification. This qualification will empower learners to access employment opportunities. Society in general will benefit from the qualification because they will be served by qualified Social Counselling Support Workers.

Learning Assumed to be in Place & RPL▾

Recognition of Prior Learning (RPL): RPL for Access to the External Integrated Summative Assessment: Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of results or by certifying a work experience record. RPL for Access to the Qualification: Accredited providers and approved workplaces may recognise prior learning against the relevant access requirements. Entry Requirements: • NQF Level 4 qualification. Or • At least two (2) years' assessed counselling experience.

Exit Level Outcomes▾
  • Screen and/or assess well-being in supportive counselling services.
  • Apply appropriate referral procedures as per organisational processes and procedures.

Learning Material Included

  • Learner Guide (Theory and Knowledge Modules)
  • Facilitator Guide
  • Workplace Logbook
  • Formative and Summative Assessment
  • Assessor Guide & Marking Memorandum
  • SETA / QCTO Alignment Matrix
  • Administrative & Onboarding Pack
  • Implementation Plan

Moderator-Ready Curriculum Breakdown

4 modules · 40 credits

Theory, regulatory and safety knowledge. Each row carries the registered module code, NQF level and credit weight used for formative assessment rubric mapping.

  • Knowledge5 cr

    263501-000-00-00-KM-01, Fundamentals of Screening and/ or Assessment within the Scope of Counselling

    NQF Level 4

  • Knowledge15 cr

    263501-000-00-00-KM-02, Counselling Skills

    NQF Level 5

  • Knowledge10 cr

    263501-000-00-00-KM-03, Professionalism and Ethical Compliance applicable to Counselling

    NQF Level 4

Sub-total credits30
QCTO & HWSETA AlignedSAQA 111143

Qualification 111143 · Curriculum Architecture

Occupational Certificate: Social Counselling Support Worker · NQF Level 4 (55 Credits)

Filter View
§ 01

Three Curriculum Pillars

30
Credits

Knowledge Modules

Classroom & E-Learning

KM-01 to KM-03 · 3 modules
  • Facilitated lectures & self-study
  • Written question banks
  • Formative comprehension checks
10
Credits

Practical Skill Modules

Simulated Line Tasks

PM-01 to PM-01 · 1 modules
  • Simulated line tasks
  • Observation rubrics
  • Structured task sheets
0
Credits

Work Experience Modules

On-the-Job Production

WM-01 to WM-00 · 0 modules
  • On-the-job rotation
  • Mentor logbooks
  • Workplace sign-offs
§ 02

Evidence & Audit Pipeline

Learner Portfolio of Evidence (PoE)
Owner · Candidate
▾
1
Admin & Registration

ID, learner contract, induction pack, POPIA consent.

2
Knowledge Evidence

Written assessments & question banks — KM-01 to KM-07.

3
Practical Evidence

Task sheets, observation rubrics, assessor photos.

4
Workplace Evidence

Logbooks, mentor sign-offs, supervisor letters.

Assessor Master File
Owner · Registered Assessor
▾
5
Assessment Reports

Judgements, learner feedback, remediation agreements, appeals log.

Internal Moderation & Quality File
Owner · Moderator / SDP
▾
6
Moderation Evidence

10% sampling matrix, HACCP/LOTO compliance sheets, SDP sign-off.

§ 03

Final Accreditation Gateway

Step 1
Statement of Results

Issued by the accredited Skills Development Provider once internal moderation is signed off.

Step 2
EISA Readiness Declaration

Provider submits declaration + PoE to the Assessment Quality Partner (AQP).

Step 3
National Qualification Certificate

QCTO awards the SAQA-registered certificate on successful EISA outcome.

Learner Certified · Uploaded to National Learner Records Database (NLRD)

Audit & Compliance

Evidence & Audit Pipeline

From portfolio assembly to external sign-off — the exact route your evidence travels.

  1. Step 1

    PoE Assembly

    Learner evidence, formative records and logbook entries filed against the alignment matrix.

  2. Step 2

    Internal Assessment

    Registered assessor judges each KM/PM/WM outcome using the supplied instruments.

  3. Step 3

    Internal Moderation

    Sampling and verification of assessor decisions, with remediation loop before submission.

  4. Step 4

    External Moderation

    SETA/QCTO desktop audit and certification upload against registered credits.

Broken Standard vs i2Graduates Standard

The measurable delta between improvised material and an audit-ready suite.

Broken Standard

i2Graduates Standard

Curriculum Mapping

Photocopied guides with mismatched outcomes

3 KM + 1 PM + 0 WM modules mapped to NQF Level 4

Assessment Bank

Missing formative and summative assessments

Pre-validated assessment bank per module

Alignment Evidence

No alignment matrix — audit fails

HWSETA alignment matrix included

Facilitation

Facilitators improvise Social Counselling Support Worker delivery

Facilitator scripts + learner activities per credit

Portfolio of Evidence

PoE gaps flagged in moderation

PoE templates that survive external moderation

View on SAQA

Pricing & Delivery Tiers

Base licence from R52 750

Digital Master Suite

Editable master files, licensed to your SDP

  • Learner Guide, Facilitator Guide & Assessment Suite
  • Workplace logbook + alignment matrix (editable)
  • Instant digital delivery under institutional licence
  • Free minor corrections for 12 months
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Most selected

Turnkey Print & Bound Package

Printed, bound and couriered per learner

  • Everything in the Digital Master Suite
  • Full-colour print, wire-bound learner packs
  • Per-learner PoE folders and dividers
  • Nationwide courier with tracked delivery
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Full Enterprise Accreditation Bundle

Assets plus accreditation support end-to-end

  • Everything in the Print & Bound Package
  • Bespoke QMS build mapped to your scope
  • Moderation dry-run + written remediation report
  • Brand & metadata integration across the suite
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Complementary Services

Optional add-ons that harden your accreditation scope before an external audit.

Bespoke QMS Build

We author your Quality Management System — policies, procedures, records, matrices — mapped to your accreditation scope. From R18,500.

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Moderation Consultation

External moderation dry-run on your PoE + delivery pack. Written report with fixes before your real audit. From R4,900.

Book Moderation Session

The i2Graduates Quality Guarantee

Every page of this bundle is checked for sequence and structural accuracy — no missing pages, no shortcuts. You get pre-validated assessment instruments ready to survive rigorous compliance moderation, wrapped in a curriculum your facilitators will enjoy teaching.