Discretionary Grant Available · W&RSETAUpcoming▾
Wholesale & Retail SETA · W&RSETA
One of the largest learnership grant funders.
- Window:
- Applications open 1 April – 31 May
- Priority focus:
- Retail Ops · Visual Merchandising · Cashier
SAQA Qualification · 99708
Service Station Attendant
R41 400
(Once-off Institutional License Fee)
Professional Role & Capability Blueprint
- Target Designation
- Certified Service Station Attendant Practitioner
- Competency Focus
- Master specialised practical applications, safety criteria, and regulatory mandates required of a qualified Service Station Attendant.
- Academic Weight
- Full national recognition at NQF Level 2 yielding 28 credits upon successful PoE verification.
Strategic Institutional Purpose
- Audit Objective
- Formulated to systematically bridge operational skills deficits under the governing W&R SETA quality matrix.
- Value Proposition
- Equips your workforce with measurable, legally compliant skills to optimise productivity, satisfy Workplace Skills Plans (WSP), and unlock maximum B-BBEE scorecard weight.
Who is this for
This qualification is ideal for entry-level workers, school leavers, or career changers who want to gain foundational skills. It is specifically designed for anyone who aspires to become a service station attendant and wants a structured, nationally recognised learning pathway. Whether you are currently working in the field or just starting out, this programme will meet you where you are and take you to the next level.
Qualification Rules · Module Matrix
Official SAQA module breakdown parsed from the qualification's registered rules.
Knowledge Modules (KM)
8 crTheory · 2 modules
- 524501001-KM-012 cr
Principles of customer service
NQF Level 2
- 524501001-KM-026 cr
Forecourt operations
NQF Level 2
Practical Skill Modules (PM)
6 crApplied · 2 modules
- 524501001-PM-012 cr
Communicate with customers
NQF Level 2
- 524501001-PM-024 cr
Perform forecourt services
NQF Level 2
Work Experience Modules (WM)
0 crSite · 0 modules
No modules listed in SAQA rules.
Official SAQA Curriculum
Source of truth · SAQA ID 99708 · Field 11 - Services › Wholesale and Retail
Purpose▾
The purpose of this qualification is to prepare a learner to operate as a Service Station Attendant. A Service Station Attendant sells and dispenses fuel, lubricants and other accessories, and other automotive accessories, and performs minor checks on motor vehicles at a service station and processes payments. A qualified learner will be able to: • Interact with customers on a forecourt. • Implement forecourt operations.
Rationale▾
One of the central objectives of the National Skills Development Strategy is to alleviate unemployment and increase skills level of the population. This qualification will therefore, give lower level skilled individuals the opportunity to learn service station related competencies. Learners will be able to access the back office Process Consultant as well as the Retail Supervisor qualifications which will add great value to a sustainable career path. Learners who complete these qualifications will not only be an asset to the Fuel industry, but other industries too, also the economy will benefit as possible employment opportunities will rise from implementing this entry level qualification. Skilled Service Station Attendants who will be able to increase income and improve the image of the service station will contribute to the profitability of these businesses in the Fuel industry. This will mean reducing unemployment levels in the South African economy.
Learning Assumed to be in Place & RPL▾
Recognition of Prior Learning (RPL): RPL for access to the external integrated summative assessment: Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of results or certifying a work experience record. RPL for access to the qualification: Accredited providers and approved workplaces may recognise prior learning against the relevant access requirements. Entry Requirements: • NQF Level 1 qualification with Mathematical Literacy and Communication.
Exit Level Outcomes▾
- Provide a level of service that encourages customer loyalty.
- Provide safe forecourt services.
Qualification 99708 · Curriculum Architecture
Occupational Certificate: Service Station Attendant · NQF Level 2 (28 Credits)
Three Curriculum Pillars
Knowledge Modules
Classroom & E-Learning
- Facilitated lectures & self-study
- Written question banks
- Formative comprehension checks
Practical Skill Modules
Simulated Line Tasks
- Simulated line tasks
- Observation rubrics
- Structured task sheets
Work Experience Modules
On-the-Job Production
- On-the-job rotation
- Mentor logbooks
- Workplace sign-offs
Evidence & Audit Pipeline
Learner Portfolio of Evidence (PoE)Owner · Candidate▾
Admin & Registration
ID, learner contract, induction pack, POPIA consent.
Knowledge Evidence
Written assessments & question banks — KM-01 to KM-07.
Practical Evidence
Task sheets, observation rubrics, assessor photos.
Workplace Evidence
Logbooks, mentor sign-offs, supervisor letters.
Assessor Master FileOwner · Registered Assessor▾
Assessment Reports
Judgements, learner feedback, remediation agreements, appeals log.
Internal Moderation & Quality FileOwner · Moderator / SDP▾
Moderation Evidence
10% sampling matrix, HACCP/LOTO compliance sheets, SDP sign-off.
Final Accreditation Gateway
Issued by the accredited Skills Development Provider once internal moderation is signed off.
Provider submits declaration + PoE to the Assessment Quality Partner (AQP).
QCTO awards the SAQA-registered certificate on successful EISA outcome.
Learning Material Stack
Start-to-Exit Moderation Timeline
- 1
Pre-Delivery Setup
Facilitator induction, learner enrolment forms, baseline assessment, PoE folder issue. Alignment matrix stamped.
- 2
Delivery & Formative Moderation
Modular rollout with formative assessments per KM/PM. Internal moderator reviews evidence weekly; feedback loop before summatives.
- 3
Summative & External Moderation
Summative assessments captured, PoE finalised, submitted for external moderation. Certification uploaded to the SETA/QCTO.
Bespoke QMS Build
We author your Quality Management System — policies, procedures, records, matrices — mapped to your accreditation scope. From R18,500.
Talk QMS on WhatsAppModeration Consultation
External moderation dry-run on your PoE + delivery pack. Written report with fixes before your real audit. From R4,900.
Book Moderation SessionClassroom Transformation Blueprint
Broken Standard
- 📄Photocopied guides with mismatched outcomes
- ❔Missing formative/summative assessments
- ⚠️No SETA alignment matrix — audit fails
- 🎲Facilitators improvise Service Station Attendant delivery
- 🕳️PoE gaps flagged in moderation
i2Graduates Transformation
- ✓2 KM + 2 PM + 0 WM modules mapped to NQF Level 2
- ✓Pre-validated assessment bank per module
- ✓W&R SETA alignment matrix included
- ✓Facilitator scripts + learner activities per credit
- ✓PoE templates that survive external moderation
The i2Graduates Quality Guarantee
Every page of this bundle is meticulously checked for sequence and structural perfection — no missing pages, no stolen content, no shortcuts. You get pre-validated assessment instruments ready to survive rigorous compliance moderation, wrapped in an engaging curriculum your facilitators will love teaching.