Occupational Qualification · R57
Room Attendant
- NQF Level
- NQF Level 4
- Credits
- 84
- Duration
- —
- SAQA ID
- 121727
Official QCTO Registry Profile
Source: SAQA / QCTO registry- SAQA ID
- 121727
- Min Credits
- 84
- Registered
- 2024-01-30
- Re-registration
- 2029-01-30
- Field
- Field 11 - Services
- Sub-field
- Hospitality, Tourism, Travel, Gaming and Leisure
Sample Asset Preview
Overview & Scope
Programme Profile
- Target Designation
- Certified Room Attendant Practitioner
- Competency Focus
- Master specialised practical applications, safety criteria, and regulatory mandates required of a qualified Room Attendant.
- Academic Weight
- Full national recognition at NQF Level 4 yielding 84 credits upon successful PoE verification.
- Work Opportunities
- Deployment across As a qualified room attendant, you can find employment opportunities in Various sectors (depending on specialisation). Your skills will be in demand across both public and private sectors, and you may also choose to work as an independent contractor or start your own business in this field. operations under CATH SETA scope.
- Audit Objective
- Bridges operational skills deficits under the governing CATH SETA quality matrix.
- Value Proposition
- Measurable, legally compliant skills that optimise productivity, satisfy Workplace Skills Plans (WSP), and unlock B-BBEE scorecard weight.
Introduction▾
The Room Attendant is a Occupational Certificate set at NQF Level 4, comprising 84 credits. This qualification has been carefully developed to provide you with the essential knowledge, practical skills, and workplace experience needed to excel in your chosen field. Whether you are starting your career or looking to formalise your existing expertise, this programme offers a structured pathway to competence and recognition.
Purpose▾
The purpose of this part-qualification is to prepare a learner to function as a Room Attendant. A Room Attendant cleans and services guest rooms to provide a pleasant and comfortable experience for guests. Typical graduate attributes will include among others discipline, compassion, and dedication. A qualified learner will be able to: • Plan and prepare for room cleaning and replacement of supplies. • Cleaning the room.
Entry Requirements▾
The Room Attendant is intended for individuals with some work experience or prior learning who wish to formalise their skills and advance their careers. If you have a passion for this field and want to turn that passion into a profession, this programme will give you the tools and credentials to succeed. It is also suitable for employers who wish to upskill their workforce to meet industry standards.
SAQA Rationale▾
This part-qualification is important to address the skills of the current and future employees serving all forms of commercial enterprises. Many industries in this area and for this qualification in particular, draws from aspirant youth and women already within the broader hospitality, travel and tourism sectors. The skills acquired by the qualified room attendant will remain important boost for the multiple sectors, especially the hospitality and domestic sectors. The qualified employees will enhance commercial value offering and improve the customer experiences for most hospitality and domestic service offerings. The people drawn into this sector will improve not only their cleaning skills but also serve the country broadly across different sectors. Opportunities for growth are abundant for many young people in this area. Not only will they have a qualification that can very easily enable them to move horizontally as domestic help amongst others but vertically as commercial housekeepers.
Exit Level Outcomes▾
- Apply operational requirements relevant to housekeeping services.
- Apply procedures and techniques applicable to cleaning guest bedrooms and in accordance with the Industry Standard and Practice.
Learning Material Included
- Learner Guide (Theory and Knowledge Modules)
- Facilitator Guide
- Workplace Logbook
- Formative and Summative Assessment
- Assessor Guide & Marking Memorandum
- SETA / QCTO Alignment Matrix
- Administrative & Onboarding Pack
- Implementation Plan
Moderator-Ready Curriculum Breakdown
9 modules · 84 creditsTheory, regulatory and safety knowledge. Each row carries the registered module code, NQF level and credit weight used for formative assessment rubric mapping.
- 515103-000-01-KM-016 cr
Workplace Fundamentals
NQF Level 3
- 515103-000-01-KM-0315 cr
Introduction to Hospitality and Tourism in SA
NQF Level 4
- 515103-000-01-KM-0420 cr
Principles of Accommodation Services
NQF Level 4
Qualification 121727 · Curriculum Architecture
Occupational Certificate: Room Attendant · NQF Level 4 (84 Credits)
Three Curriculum Pillars
Knowledge Modules
Classroom & E-Learning
- Facilitated lectures & self-study
- Written question banks
- Formative comprehension checks
Practical Skill Modules
Simulated Line Tasks
- Simulated line tasks
- Observation rubrics
- Structured task sheets
Work Experience Modules
On-the-Job Production
- On-the-job rotation
- Mentor logbooks
- Workplace sign-offs
Evidence & Audit Pipeline
Learner Portfolio of Evidence (PoE)Owner · Candidate▾
Admin & Registration
ID, learner contract, induction pack, POPIA consent.
Knowledge Evidence
Written assessments & question banks — KM-01 to KM-07.
Practical Evidence
Task sheets, observation rubrics, assessor photos.
Workplace Evidence
Logbooks, mentor sign-offs, supervisor letters.
Assessor Master FileOwner · Registered Assessor▾
Assessment Reports
Judgements, learner feedback, remediation agreements, appeals log.
Internal Moderation & Quality FileOwner · Moderator / SDP▾
Moderation Evidence
10% sampling matrix, HACCP/LOTO compliance sheets, SDP sign-off.
Final Accreditation Gateway
Issued by the accredited Skills Development Provider once internal moderation is signed off.
Provider submits declaration + PoE to the Assessment Quality Partner (AQP).
QCTO awards the SAQA-registered certificate on successful EISA outcome.
Audit & Compliance
Evidence & Audit Pipeline
From portfolio assembly to external sign-off — the exact route your evidence travels.
- Step 1
PoE Assembly
Learner evidence, formative records and logbook entries filed against the alignment matrix.
- Step 2
Internal Assessment
Registered assessor judges each KM/PM/WM outcome using the supplied instruments.
- Step 3
Internal Moderation
Sampling and verification of assessor decisions, with remediation loop before submission.
- Step 4
External Moderation
SETA/QCTO desktop audit and certification upload against registered credits.
Broken Standard vs i2Graduates Standard
The measurable delta between improvised material and an audit-ready suite.
Broken Standard
i2Graduates Standard
Curriculum Mapping
Photocopied guides with mismatched outcomes
3 KM + 4 PM + 2 WM modules mapped to NQF Level 4
Assessment Bank
Missing formative and summative assessments
Pre-validated assessment bank per module
Alignment Evidence
No alignment matrix — audit fails
CATH SETA alignment matrix included
Facilitation
Facilitators improvise Room Attendant delivery
Facilitator scripts + learner activities per credit
Portfolio of Evidence
PoE gaps flagged in moderation
PoE templates that survive external moderation
Pricing & Delivery Tiers
Base licence from R54 200
Digital Master Suite
Editable master files, licensed to your SDP
- Learner Guide, Facilitator Guide & Assessment Suite
- Workplace logbook + alignment matrix (editable)
- Instant digital delivery under institutional licence
- Free minor corrections for 12 months
Turnkey Print & Bound Package
Printed, bound and couriered per learner
- Everything in the Digital Master Suite
- Full-colour print, wire-bound learner packs
- Per-learner PoE folders and dividers
- Nationwide courier with tracked delivery
Full Enterprise Accreditation Bundle
Assets plus accreditation support end-to-end
- Everything in the Print & Bound Package
- Bespoke QMS build mapped to your scope
- Moderation dry-run + written remediation report
- Brand & metadata integration across the suite
Complementary Services
Optional add-ons that harden your accreditation scope before an external audit.
Bespoke QMS Build
We author your Quality Management System — policies, procedures, records, matrices — mapped to your accreditation scope. From R18,500.
Request QuoteModeration Consultation
External moderation dry-run on your PoE + delivery pack. Written report with fixes before your real audit. From R4,900.
Book Moderation SessionThe i2Graduates Quality Guarantee
Every page of this bundle is checked for sequence and structural accuracy — no missing pages, no shortcuts. You get pre-validated assessment instruments ready to survive rigorous compliance moderation, wrapped in a curriculum your facilitators will enjoy teaching.