SAQA Qualification · 121727
Room Attendant
R54 200
(Once-off Institutional License Fee)
Professional Role & Capability Blueprint
- Target Designation
- Certified Room Attendant Practitioner
- Competency Focus
- Master specialised practical applications, safety criteria, and regulatory mandates required of a qualified Room Attendant.
- Academic Weight
- Full national recognition at NQF Level 4 yielding 84 credits upon successful PoE verification.
Strategic Institutional Purpose
- Audit Objective
- Formulated to systematically bridge operational skills deficits under the governing CATH SETA quality matrix.
- Value Proposition
- Equips your workforce with measurable, legally compliant skills to optimise productivity, satisfy Workplace Skills Plans (WSP), and unlock maximum B-BBEE scorecard weight.
Who is this for
The Room Attendant is intended for individuals with some work experience or prior learning who wish to formalise their skills and advance their careers. If you have a passion for this field and want to turn that passion into a profession, this programme will give you the tools and credentials to succeed. It is also suitable for employers who wish to upskill their workforce to meet industry standards.
Qualification Rules · Module Matrix
Official SAQA module breakdown parsed from the qualification's registered rules.
Knowledge Modules (KM)
41 crTheory · 3 modules
- 515103-000-01-KM-016 cr
Workplace Fundamentals
NQF Level 3
- 515103-000-01-KM-0315 cr
Introduction to Hospitality and Tourism in SA
NQF Level 4
- 515103-000-01-KM-0420 cr
Principles of Accommodation Services
NQF Level 4
Practical Skill Modules (PM)
23 crApplied · 4 modules
- 515103-000-01-PM-024 cr
Maintain Housekeeping Supplies
NQF Level 4
- 515103-000-01-PM-045 cr
Handle and Dispose of Waste
NQF Level 3
- 515103-000-01-PM-066 cr
Service Guest Bedroom Areas
NQF Level 4
- 515103-000-01-PM-088 cr
Store and Handle Customer Property
NQF Level 4
Work Experience Modules (WM)
20 crSite · 2 modules
- 515103-000-01-WM-0210 cr
Set Up and Preparation Processes for Housekeeping Services
NQF Level 4
- 515103-000-01-WM-0310 cr
Procedures for Handling and Disposal of Waste
NQF Level 3
Official SAQA Curriculum
Source of truth · SAQA ID 121727 · Field 11 - Services › Hospitality, Tourism, Travel, Gaming and Leisure
Purpose▾
The purpose of this part-qualification is to prepare a learner to function as a Room Attendant. A Room Attendant cleans and services guest rooms to provide a pleasant and comfortable experience for guests. Typical graduate attributes will include among others discipline, compassion, and dedication. A qualified learner will be able to: • Plan and prepare for room cleaning and replacement of supplies. • Cleaning the room.
Rationale▾
This part-qualification is important to address the skills of the current and future employees serving all forms of commercial enterprises. Many industries in this area and for this qualification in particular, draws from aspirant youth and women already within the broader hospitality, travel and tourism sectors. The skills acquired by the qualified room attendant will remain important boost for the multiple sectors, especially the hospitality and domestic sectors. The qualified employees will enhance commercial value offering and improve the customer experiences for most hospitality and domestic service offerings. The people drawn into this sector will improve not only their cleaning skills but also serve the country broadly across different sectors. Opportunities for growth are abundant for many young people in this area. Not only will they have a qualification that can very easily enable them to move horizontally as domestic help amongst others but vertically as commercial housekeepers.
Exit Level Outcomes▾
- Apply operational requirements relevant to housekeeping services.
- Apply procedures and techniques applicable to cleaning guest bedrooms and in accordance with the Industry Standard and Practice.
Qualification 121727 · Curriculum Architecture
Occupational Certificate: Room Attendant · NQF Level 4 (84 Credits)
Three Curriculum Pillars
Knowledge Modules
Classroom & E-Learning
- Facilitated lectures & self-study
- Written question banks
- Formative comprehension checks
Practical Skill Modules
Simulated Line Tasks
- Simulated line tasks
- Observation rubrics
- Structured task sheets
Work Experience Modules
On-the-Job Production
- On-the-job rotation
- Mentor logbooks
- Workplace sign-offs
Evidence & Audit Pipeline
Learner Portfolio of Evidence (PoE)Owner · Candidate▾
Admin & Registration
ID, learner contract, induction pack, POPIA consent.
Knowledge Evidence
Written assessments & question banks — KM-01 to KM-07.
Practical Evidence
Task sheets, observation rubrics, assessor photos.
Workplace Evidence
Logbooks, mentor sign-offs, supervisor letters.
Assessor Master FileOwner · Registered Assessor▾
Assessment Reports
Judgements, learner feedback, remediation agreements, appeals log.
Internal Moderation & Quality FileOwner · Moderator / SDP▾
Moderation Evidence
10% sampling matrix, HACCP/LOTO compliance sheets, SDP sign-off.
Final Accreditation Gateway
Issued by the accredited Skills Development Provider once internal moderation is signed off.
Provider submits declaration + PoE to the Assessment Quality Partner (AQP).
QCTO awards the SAQA-registered certificate on successful EISA outcome.
Learning Material Stack
Start-to-Exit Moderation Timeline
- 1
Pre-Delivery Setup
Facilitator induction, learner enrolment forms, baseline assessment, PoE folder issue. Alignment matrix stamped.
- 2
Delivery & Formative Moderation
Modular rollout with formative assessments per KM/PM. Internal moderator reviews evidence weekly; feedback loop before summatives.
- 3
Summative & External Moderation
Summative assessments captured, PoE finalised, submitted for external moderation. Certification uploaded to the SETA/QCTO.
Bespoke QMS Build
We author your Quality Management System — policies, procedures, records, matrices — mapped to your accreditation scope. From R18,500.
Talk QMS on WhatsAppModeration Consultation
External moderation dry-run on your PoE + delivery pack. Written report with fixes before your real audit. From R4,900.
Book Moderation SessionClassroom Transformation Blueprint
Broken Standard
- 📄Photocopied guides with mismatched outcomes
- ❔Missing formative/summative assessments
- ⚠️No SETA alignment matrix — audit fails
- 🎲Facilitators improvise Room Attendant delivery
- 🕳️PoE gaps flagged in moderation
i2Graduates Transformation
- ✓3 KM + 4 PM + 2 WM modules mapped to NQF Level 4
- ✓Pre-validated assessment bank per module
- ✓CATH SETA alignment matrix included
- ✓Facilitator scripts + learner activities per credit
- ✓PoE templates that survive external moderation
The i2Graduates Quality Guarantee
Every page of this bundle is meticulously checked for sequence and structural perfection — no missing pages, no stolen content, no shortcuts. You get pre-validated assessment instruments ready to survive rigorous compliance moderation, wrapped in an engaging curriculum your facilitators will love teaching.