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Occupational Qualification · R21

Discretionary Grant · Upcoming

Recruitment Manager

QCTO Aligned Audit-ReadySERVICES SETA
NQF Level
NQF Level 5
Credits
186
Duration
—
SAQA ID
118251
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Official QCTO Registry Profile

Source: SAQA / QCTO registry
SAQA ID
118251
Min Credits
186
Registered
2021-06-22
Re-registration
2025-12-31
Field
Field 03 - Business, Commerce and Management Studies
Sub-field
Human Resources

Sample Asset Preview

Curriculum Alignment MatrixCRN ZA-SDP-2026-089
Curriculum Alignment Matrix — page 1
Curriculum Alignment Matrix — page 2
Curriculum Alignment Matrix — page 3
Curriculum Alignment Matrix — page 4
Curriculum Alignment Matrix — page 5
Page 1 of 5

Overview & Scope

Programme Profile

Target Designation
Certified Recruitment Manager Practitioner
Competency Focus
Master specialised practical applications, safety criteria, and regulatory mandates required of a qualified Recruitment Manager.
Academic Weight
Full national recognition at NQF Level 5 yielding 186 credits upon successful PoE verification.
Work Opportunities
Deployment across As a qualified recruitment manager, you can find employment opportunities in Business Services, Cleaning, Security, Real Estate. Your skills will be in demand across both public and private sectors, and you may also choose to work as an independent contractor or start your own business in this field. operations under SERVICES SETA scope.
Audit Objective
Bridges operational skills deficits under the governing SERVICES SETA quality matrix.
Value Proposition
Measurable, legally compliant skills that optimise productivity, satisfy Workplace Skills Plans (WSP), and unlock B-BBEE scorecard weight.
Introduction▾

The Recruitment Manager (NQF Level 5, 186 credits) is a comprehensive Occupational Certificate that blends foundational theory with intensive practical application. Throughout your learning journey, you will develop the competencies required to operate effectively, safely, and ethically within your industry. Employers value this qualification because it signals that you are job-ready from day one.

Purpose▾

The purpose of this qualification is to prepare a learner to operate as the Recruitment Manager. The Recruitment Manager manages people and resources to ensure compliance and operational delivery of recruitment services. A qualified learner will be able to: • Manage and control operational planning and the achievement of operational targets. • Lead, manage and develop staff to ensure smooth business operations. • Manage the implementation of compliance with legal procedures and industry standards. • Establish and manage budgets, controlling expenditure and ensuring the efficient use of resources. • Oversee the maintenance of an effective and efficient recruitment service.

Entry Requirements▾

Recognition of Prior Learning (RPL): RPL for access to the external integrated summative assessment Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of result or certifying a work experience record. Learners who have been certified competent in some or similar modules through a statement of results from an accredited provider may be granted access to the EISA and credited for those modules after verification through Integrated Formative Assessment. RPL for access to the qualification Accredited providers and approved workplaces may recognise prior learning against the relevant access requirements. Learners who are competent in some modules after an integrated RPL assessment shall be awarded credits towards relevant modules by issuing a statement of results and granted access to the qualification for learning. Entry Requirements: The minimum entry requirement for this qualification is: • NQF Level 4 qualification.

SAQA Rationale▾

Recruitment services play a critical role in accessing employment opportunities. The demand for competent recruitment managers operating in an increasingly complex labour market is a priority for the industry. The qualification will provide learners with specialised competencies to function successfully within the recruitment environment. The recruitment industry, through its qualified managers, manages a significant portion of the permanent and temporary workforce and facilitates the acquisition of job and employment opportunities within the marketplace. This qualification brings together all aspects of recruitment and marketing principles. It seeks to professionalise the industry and is applicable to permanent and temporary employment services. In addition, it provides articulation with other service industries. This qualification will provide an opportunity for persons already in the industry to acquire formal recognition for the competencies that they have acquired.

Learning Assumed to be in Place & RPL▾

Recognition of Prior Learning (RPL): RPL for access to the external integrated summative assessment Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of result or certifying a work experience record. Learners who have been certified competent in some or similar modules through a statement of results from an accredited provider may be granted access to the EISA and credited for those modules after verification through Integrated Formative Assessment. RPL for access to the qualification Accredited providers and approved workplaces may recognise prior learning against the relevant access requirements. Learners who are competent in some modules after an integrated RPL assessment shall be awarded credits towards relevant modules by issuing a statement of results and granted access to the qualification for learning. Entry Requirements: The minimum entry requirement for this qualification is: • NQF Level 4 qualification.

Exit Level Outcomes▾
  • Manage and control operational planning and the achievement of operational targets.
  • Lead, manage and develop staff to ensure smooth business operations.
  • Manage the implementation of compliance with legal procedures and industry standards.
  • Establish and manage budgets, control expenditure and ensure the efficient use of resources.
  • Oversee the maintenance of an effective and efficient recruitment service.

Learning Material Included

  • Learner Guide (Theory and Knowledge Modules)
  • Facilitator Guide
  • Workplace Logbook
  • Formative and Summative Assessment
  • Assessor Guide & Marking Memorandum
  • SETA / QCTO Alignment Matrix
  • Administrative & Onboarding Pack
  • Implementation Plan

Moderator-Ready Curriculum Breakdown

25 modules · 178 credits

Theory, regulatory and safety knowledge. Each row carries the registered module code, NQF level and credit weight used for formative assessment rubric mapping.

  • 121907-001-00-KM-014 cr

    Introductory Studies for Private Employment Agency Managers

    NQF Level 4

  • 121907-001-00-KM-024 cr

    Communication

    NQF Level 4

  • 121907-001-00-KM-034 cr

    Operational Management

    NQF Level 5

  • 121907-001-00-KM-048 cr

    Private Employment Agency Systems and Processes

    NQF Level 5

  • 121907-001-00-KM-054 cr

    Human Resource Management

    NQF Level 5

  • 121907-001-00-KM-064 cr

    Industrial Relations Management

    NQF Level 5

  • 121907-001-00-KM-076 cr

    Compliance to Industry Standards and Risk management

    NQF Level 6

  • 121907-001-00-KM-088 cr

    Client Relationship Management

    NQF Level 6

  • 121907-001-00-KM-096 cr

    Financial Management Concepts

    NQF Level 5

Sub-total credits48
QCTO & SERVICES SETA AlignedSAQA 118251

Qualification 118251 · Curriculum Architecture

Occupational Certificate: Recruitment Manager · NQF Level 5 (186 Credits)

Filter View
§ 01

Three Curriculum Pillars

48
Credits

Knowledge Modules

Classroom & E-Learning

KM-01 to KM-09 · 9 modules
  • Facilitated lectures & self-study
  • Written question banks
  • Formative comprehension checks
76
Credits

Practical Skill Modules

Simulated Line Tasks

PM-01 to PM-11 · 11 modules
  • Simulated line tasks
  • Observation rubrics
  • Structured task sheets
54
Credits

Work Experience Modules

On-the-Job Production

WM-01 to WM-05 · 5 modules
  • On-the-job rotation
  • Mentor logbooks
  • Workplace sign-offs
§ 02

Evidence & Audit Pipeline

Learner Portfolio of Evidence (PoE)
Owner · Candidate
▾
1
Admin & Registration

ID, learner contract, induction pack, POPIA consent.

2
Knowledge Evidence

Written assessments & question banks — KM-01 to KM-07.

3
Practical Evidence

Task sheets, observation rubrics, assessor photos.

4
Workplace Evidence

Logbooks, mentor sign-offs, supervisor letters.

Assessor Master File
Owner · Registered Assessor
▾
5
Assessment Reports

Judgements, learner feedback, remediation agreements, appeals log.

Internal Moderation & Quality File
Owner · Moderator / SDP
▾
6
Moderation Evidence

10% sampling matrix, HACCP/LOTO compliance sheets, SDP sign-off.

§ 03

Final Accreditation Gateway

Step 1
Statement of Results

Issued by the accredited Skills Development Provider once internal moderation is signed off.

Step 2
EISA Readiness Declaration

Provider submits declaration + PoE to the Assessment Quality Partner (AQP).

Step 3
National Qualification Certificate

QCTO awards the SAQA-registered certificate on successful EISA outcome.

Learner Certified · Uploaded to National Learner Records Database (NLRD)

Audit & Compliance

Evidence & Audit Pipeline

From portfolio assembly to external sign-off — the exact route your evidence travels.

  1. Step 1

    PoE Assembly

    Learner evidence, formative records and logbook entries filed against the alignment matrix.

  2. Step 2

    Internal Assessment

    Registered assessor judges each KM/PM/WM outcome using the supplied instruments.

  3. Step 3

    Internal Moderation

    Sampling and verification of assessor decisions, with remediation loop before submission.

  4. Step 4

    External Moderation

    SETA/QCTO desktop audit and certification upload against registered credits.

Broken Standard vs i2Graduates Standard

The measurable delta between improvised material and an audit-ready suite.

Broken Standard

i2Graduates Standard

Curriculum Mapping

Photocopied guides with mismatched outcomes

9 KM + 11 PM + 5 WM modules mapped to NQF Level 5

Assessment Bank

Missing formative and summative assessments

Pre-validated assessment bank per module

Alignment Evidence

No alignment matrix — audit fails

SERVICES SETA alignment matrix included

Facilitation

Facilitators improvise Recruitment Manager delivery

Facilitator scripts + learner activities per credit

Portfolio of Evidence

PoE gaps flagged in moderation

PoE templates that survive external moderation

View on SAQA

Pricing & Delivery Tiers

Base licence from R64 300

Digital Master Suite

Editable master files, licensed to your SDP

  • Learner Guide, Facilitator Guide & Assessment Suite
  • Workplace logbook + alignment matrix (editable)
  • Instant digital delivery under institutional licence
  • Free minor corrections for 12 months
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Most selected

Turnkey Print & Bound Package

Printed, bound and couriered per learner

  • Everything in the Digital Master Suite
  • Full-colour print, wire-bound learner packs
  • Per-learner PoE folders and dividers
  • Nationwide courier with tracked delivery
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Full Enterprise Accreditation Bundle

Assets plus accreditation support end-to-end

  • Everything in the Print & Bound Package
  • Bespoke QMS build mapped to your scope
  • Moderation dry-run + written remediation report
  • Brand & metadata integration across the suite
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Complementary Services

Optional add-ons that harden your accreditation scope before an external audit.

Bespoke QMS Build

We author your Quality Management System — policies, procedures, records, matrices — mapped to your accreditation scope. From R18,500.

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Moderation Consultation

External moderation dry-run on your PoE + delivery pack. Written report with fixes before your real audit. From R4,900.

Book Moderation Session

The i2Graduates Quality Guarantee

Every page of this bundle is checked for sequence and structural accuracy — no missing pages, no shortcuts. You get pre-validated assessment instruments ready to survive rigorous compliance moderation, wrapped in a curriculum your facilitators will enjoy teaching.