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Services SETA · SERVICES SETA

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Window:
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R21

SAQA Qualification · 118251

QCTO Compliant

Recruitment Manager

Credits
186
NQF
NQF Level 5
Seta
SERVICES SETA

R64 300

(Once-off Institutional License Fee)

Professional Role & Capability Blueprint


Target Designation
Certified Recruitment Manager Practitioner
Competency Focus
Master specialised practical applications, safety criteria, and regulatory mandates required of a qualified Recruitment Manager.
Academic Weight
Full national recognition at NQF Level 5 yielding 186 credits upon successful PoE verification.

Strategic Institutional Purpose


Audit Objective
Formulated to systematically bridge operational skills deficits under the governing SERVICES SETA quality matrix.
Value Proposition
Equips your workforce with measurable, legally compliant skills to optimise productivity, satisfy Workplace Skills Plans (WSP), and unlock maximum B-BBEE scorecard weight.

Who is this for


This qualification is ideal for individuals with some work experience or prior learning who wish to formalise their skills and advance their careers. It is specifically designed for anyone who aspires to become a recruitment manager and wants a structured, nationally recognised learning pathway. Whether you are currently working in the field or just starting out, this programme will meet you where you are and take you to the next level.

Qualification Rules · Module Matrix


Official SAQA module breakdown parsed from the qualification's registered rules.

Knowledge Modules (KM)

48 cr

Theory · 9 modules

  • 121907-001-00-KM-014 cr

    Introductory Studies for Private Employment Agency Managers

    NQF Level 4

  • 121907-001-00-KM-024 cr

    Communication

    NQF Level 4

  • 121907-001-00-KM-034 cr

    Operational Management

    NQF Level 5

  • 121907-001-00-KM-048 cr

    Private Employment Agency Systems and Processes

    NQF Level 5

  • 121907-001-00-KM-054 cr

    Human Resource Management

    NQF Level 5

  • 121907-001-00-KM-064 cr

    Industrial Relations Management

    NQF Level 5

  • 121907-001-00-KM-076 cr

    Compliance to Industry Standards and Risk management

    NQF Level 6

  • 121907-001-00-KM-088 cr

    Client Relationship Management

    NQF Level 6

  • 121907-001-00-KM-096 cr

    Financial Management Concepts

    NQF Level 5

Practical Skill Modules (PM)

76 cr

Applied · 11 modules

  • 121907-001-00-PM-014 cr

    Maintain Productive and Effective Work Teams

    NQF Level 4

  • 121907-001-00-PM-028 cr

    Develop, Review and Report on Operational Plans and Targets

    NQF Level 5

  • 121907-001-00-PM-034 cr

    Manage Service Level Agreements

    NQF Level 5

  • 121907-001-00-PM-046 cr

    Manage, Implement and Review a Client Relationship Management Strategy

    NQF Level 5

  • 121907-001-00-PM-056 cr

    Supervise Internal Personnel

    NQF Level 4

  • 121907-001-00-PM-066 cr

    Manage Workforce Discipline and Relationships

    NQF Level 5

  • 121907-001-00-PM-076 cr

    Manage Personnel Performance and Capacity

    NQF Level 4

  • 121907-001-00-PM-086 cr

    Administer Human Resources Processes

    NQF Level 4

  • 121907-001-00-PM-0910 cr

    Monitor Compliance with the Recruitment Process

    NQF Level 6

  • 121907-001-00-PM-1012 cr

    Attend to Financial Control Practices

    NQF Level 6

  • 121907-001-00-PM-118 cr

    Set and Monitor the Achievement of Operational Recruitment Targets

    NQF Level 6

Work Experience Modules (WM)

54 cr

Site · 5 modules

  • 121907-001-00-WM-0110 cr

    Operational Planning, Review and Management Processes in a Private Employment Agency Environment

    NQF Level 6

  • 121907-001-00-WM-0212 cr

    Lead, Manage and Develop Staff to Ensure Productive Business Operations in a Private Employment Agency Environment

    NQF Level 4

  • 121907-001-00-WM-038 cr

    Manage Legal Compliance in a Private Employment Agency Environment

    NQF Level 5

  • 121907-001-00-WM-048 cr

    Manage Budgets and Control Expenditure in a Private Employment Agency

    NQF Level 5

  • 121907-001-00-WM-0516 cr

    Deliver Effective and Efficient Recruitment Services in a Private Employment agency

    NQF Level 5

Total Credits (SAQA)178

Official SAQA Curriculum


Source of truth · SAQA ID 118251 · Field 03 - Business, Commerce and Management Studies › Human Resources

Min Credits
186
Registered
2021-06-22
Re-registration
2025-12-31
Purpose

The purpose of this qualification is to prepare a learner to operate as the Recruitment Manager. The Recruitment Manager manages people and resources to ensure compliance and operational delivery of recruitment services. A qualified learner will be able to: • Manage and control operational planning and the achievement of operational targets. • Lead, manage and develop staff to ensure smooth business operations. • Manage the implementation of compliance with legal procedures and industry standards. • Establish and manage budgets, controlling expenditure and ensuring the efficient use of resources. • Oversee the maintenance of an effective and efficient recruitment service.

Rationale

Recruitment services play a critical role in accessing employment opportunities. The demand for competent recruitment managers operating in an increasingly complex labour market is a priority for the industry. The qualification will provide learners with specialised competencies to function successfully within the recruitment environment. The recruitment industry, through its qualified managers, manages a significant portion of the permanent and temporary workforce and facilitates the acquisition of job and employment opportunities within the marketplace. This qualification brings together all aspects of recruitment and marketing principles. It seeks to professionalise the industry and is applicable to permanent and temporary employment services. In addition, it provides articulation with other service industries. This qualification will provide an opportunity for persons already in the industry to acquire formal recognition for the competencies that they have acquired.

Learning Assumed to be in Place & RPL

Recognition of Prior Learning (RPL): RPL for access to the external integrated summative assessment Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of result or certifying a work experience record. Learners who have been certified competent in some or similar modules through a statement of results from an accredited provider may be granted access to the EISA and credited for those modules after verification through Integrated Formative Assessment. RPL for access to the qualification Accredited providers and approved workplaces may recognise prior learning against the relevant access requirements. Learners who are competent in some modules after an integrated RPL assessment shall be awarded credits towards relevant modules by issuing a statement of results and granted access to the qualification for learning. Entry Requirements: The minimum entry requirement for this qualification is: • NQF Level 4 qualification.

Exit Level Outcomes
  • Manage and control operational planning and the achievement of operational targets.
  • Lead, manage and develop staff to ensure smooth business operations.
  • Manage the implementation of compliance with legal procedures and industry standards.
  • Establish and manage budgets, control expenditure and ensure the efficient use of resources.
  • Oversee the maintenance of an effective and efficient recruitment service.
QCTO & SERVICES SETA AlignedSAQA 118251

Qualification 118251 · Curriculum Architecture

Occupational Certificate: Recruitment Manager · NQF Level 5 (186 Credits)

Filter View
§ 01

Three Curriculum Pillars

48
Credits

Knowledge Modules

Classroom & E-Learning

KM-01 to KM-09 · 9 modules
  • Facilitated lectures & self-study
  • Written question banks
  • Formative comprehension checks
76
Credits

Practical Skill Modules

Simulated Line Tasks

PM-01 to PM-11 · 11 modules
  • Simulated line tasks
  • Observation rubrics
  • Structured task sheets
54
Credits

Work Experience Modules

On-the-Job Production

WM-01 to WM-05 · 5 modules
  • On-the-job rotation
  • Mentor logbooks
  • Workplace sign-offs
§ 02

Evidence & Audit Pipeline

Learner Portfolio of Evidence (PoE)
Owner · Candidate
1
Admin & Registration

ID, learner contract, induction pack, POPIA consent.

2
Knowledge Evidence

Written assessments & question banks — KM-01 to KM-07.

3
Practical Evidence

Task sheets, observation rubrics, assessor photos.

4
Workplace Evidence

Logbooks, mentor sign-offs, supervisor letters.

Assessor Master File
Owner · Registered Assessor
5
Assessment Reports

Judgements, learner feedback, remediation agreements, appeals log.

Internal Moderation & Quality File
Owner · Moderator / SDP
6
Moderation Evidence

10% sampling matrix, HACCP/LOTO compliance sheets, SDP sign-off.

§ 03

Final Accreditation Gateway

Step 1
Statement of Results

Issued by the accredited Skills Development Provider once internal moderation is signed off.

Step 2
EISA Readiness Declaration

Provider submits declaration + PoE to the Assessment Quality Partner (AQP).

Step 3
National Qualification Certificate

QCTO awards the SAQA-registered certificate on successful EISA outcome.

Learner Certified · Uploaded to National Learner Records Database (NLRD)

Learning Material Stack


Learner Guide
Facilitator Guide
Assessment Instruments
SETA Alignment Matrix

Start-to-Exit Moderation Timeline


  1. 1

    Pre-Delivery Setup

    Facilitator induction, learner enrolment forms, baseline assessment, PoE folder issue. Alignment matrix stamped.

  2. 2

    Delivery & Formative Moderation

    Modular rollout with formative assessments per KM/PM. Internal moderator reviews evidence weekly; feedback loop before summatives.

  3. 3

    Summative & External Moderation

    Summative assessments captured, PoE finalised, submitted for external moderation. Certification uploaded to the SETA/QCTO.

Bespoke QMS Build


We author your Quality Management System — policies, procedures, records, matrices — mapped to your accreditation scope. From R18,500.

Talk QMS on WhatsApp

Moderation Consultation


External moderation dry-run on your PoE + delivery pack. Written report with fixes before your real audit. From R4,900.

Book Moderation Session

Classroom Transformation Blueprint


25 Modules · 186 Credits · SERVICES SETA

Broken Standard

  • 📄Photocopied guides with mismatched outcomes
  • Missing formative/summative assessments
  • ⚠️No SETA alignment matrix — audit fails
  • 🎲Facilitators improvise Recruitment Manager delivery
  • 🕳️PoE gaps flagged in moderation
i2Graduates Transform

i2Graduates Transformation

  • 9 KM + 11 PM + 5 WM modules mapped to NQF Level 5
  • Pre-validated assessment bank per module
  • SERVICES SETA alignment matrix included
  • Facilitator scripts + learner activities per credit
  • PoE templates that survive external moderation

The i2Graduates Quality Guarantee


Every page of this bundle is meticulously checked for sequence and structural perfection — no missing pages, no stolen content, no shortcuts. You get pre-validated assessment instruments ready to survive rigorous compliance moderation, wrapped in an engaging curriculum your facilitators will love teaching.