Discretionary Grant Available · SERVICES SETAUpcoming▾
Services SETA · SERVICES SETA
Bulk learnership funding for corporates 50+ learners.
- Window:
- Discretionary Grants open May
- Priority focus:
- Contact Centre · Real Estate · Cleaning
SAQA Qualification · 118769
Quality Assurer
R60 300
(Once-off Institutional License Fee)
Professional Role & Capability Blueprint
- Target Designation
- Certified Quality Assurer Practitioner
- Competency Focus
- Master specialised practical applications, safety criteria, and regulatory mandates required of a qualified Quality Assurer.
- Academic Weight
- Full national recognition at NQF Level 5 yielding 106 credits upon successful PoE verification.
Strategic Institutional Purpose
- Audit Objective
- Formulated to systematically bridge operational skills deficits under the governing SERVICES SETA quality matrix.
- Value Proposition
- Equips your workforce with measurable, legally compliant skills to optimise productivity, satisfy Workplace Skills Plans (WSP), and unlock maximum B-BBEE scorecard weight.
Who is this for
Who should enrol? Individuals with some work experience or prior learning who wish to formalise their skills and advance their careers. The Quality Assurer welcomes learners from diverse backgrounds, including those with limited formal education but relevant practical experience. The flexible learning approach ensures that everyone can progress at their own pace while achieving the same high standard of competence.
Qualification Rules · Module Matrix
Official SAQA module breakdown parsed from the qualification's registered rules.
Knowledge Modules (KM)
38 crTheory · 7 modules
- 132107-000-00-00-KM-0111 cr
Quality Management and Quality Management Systems
NQF Level 5
- 132107-000-00-00-KM-023 cr
Quality Management and the 4th Industrial Revolution
NQF Level 5
- 132107-000-00-00-KM-036 cr
Process Management
NQF Level 5
- 132107-000-00-00-KM-044 cr
Fundamental Management Principles
NQF Level 5
- 132107-000-00-00-KM-058 cr
Managing Quality Assurance Department or Business Unit
NQF Level 5
- 132107-000-00-00-KM-064 cr
Risk Profiling
NQF Level 5
- 132107-000-00-00-KM-072 cr
Internal and External Stakeholders
NQF Level 5
Practical Skill Modules (PM)
22 crApplied · 8 modules
- 132107-000-00-00-PM-014 cr
Implement and Maintain Quality Assurance Processes in Compliance with Regulatory and Customer Requirements
NQF Level 5
- 132107-000-00-00-PM-024 cr
Conduct Quality Assurance to Ensure Product/Service Conforms to Standards and Regulatory Requirements
NQF Level 5
- 132107-000-00-00-PM-032 cr
Manage Documentation and Records within Quality Assurance Processes
NQF Level 5
- 132107-000-00-00-PM-042 cr
Improve the Effectiveness and Efficiency of Quality Assurance Processes
NQF Level 5
- 132107-000-00-00-PM-052 cr
Introduce new Products/Service
NQF Level 5
- 132107-000-00-00-PM-062 cr
Critically Analyse Qualitative and Quantitative Data and Use Information for Improvements
NQF Level 5
- 132107-000-00-00-PM-072 cr
Lead and Manage Wellbeing and Performance of Staff and Effectiveness of Teams
NQF Level 5
- 132107-000-00-00-PM-094 cr
Conduct Internal Audits of the Quality Management System Policies and Procedures
NQF Level 5
Work Experience Modules (WM)
44 crSite · 2 modules
- 132107-000-00-00-WM-0128 cr
Conduct Quality Assurance at Various Stages of the Process
NQF Level 5
- 132107-000-00-00-WM-0216 cr
Maintain Productive and Effective Work Teams for a Quality Business Unit
NQF Level 5
Official SAQA Curriculum
Source of truth · SAQA ID 118769 · Field 03 - Business, Commerce and Management Studies › Generic Management
Purpose▾
The purpose of this part-qualification is to prepare a learner to operate as a Quality Assurer. Quality Assurers assure incoming, in-process and outgoing quality standards of products and services in terms of planned and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled. A qualified learner will be able to: • Ensure incoming, in-process and outgoing quality products or services. • Manage the quality management department to meet performance targets. • Manage a quality management system. • Manage quality functions of an organisation to ensure product/service quality.
Rationale▾
This part-qualification has been designed to address the shortage of suitably qualified quality assurers in the production as well as the services environment. This part-qualification establishes a South African standard for uniformity and consistency in the training of staff employed in various industries. Quality Assurers are employed across all sectors of industry, services, parastatals, and government departments. Experienced quality assurers working in the quality environment requiring a formal recognition, will benefit from this part-qualification. The structure of the part-qualification provides for learning at a quality assurer level (structured as a part qualification) and progresses to the level of the operational quality management level. It forms the next stepping stone in the learning path which started as quality inspector, progressing to quality controller and then entering this qualification of which the exit points prepare learners for employment as quality assurers. This part-qualification contributes to national initiatives in terms of increasing competitiveness, creation of jobs, exports, and entrepreneurship development. This occupational part-qualification responds to a specific need in the South African labour market to provide a standard for the development of persons employed as quality assurers, quality managers and entrepreneurs in the quality industry. This is in line with international initiatives by promoting a culture of quality. Customers will receive quality products and services and thereby improve the competitiveness of the country. By offering consistency and uniformity in the practice of quality through a recognised part-qualification, the learners will be more employable.
Learning Assumed to be in Place & RPL▾
Recognition of Prior Learning (RPL): RPL for access to the External Integrated Summative Assessment Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of result or certifying a work experience record. RPL for access to the Qualification Accredited providers and approved workplaces may recognise prior learning against the relevant access requirements. Entry Requirements: The minimum entry requirement for this qualification is: • Occupational Certificate: Quality Controller, NQF Level 4.
Exit Level Outcomes▾
- Coordinate the implementation of quality assurance processes and activities to enhance an organisation's efficiency and profitability.
- Coordinate quality assurance functions to support operations and implement improvements.
Qualification 118769 · Curriculum Architecture
Occupational Certificate: Quality Assurer · NQF Level 5 (106 Credits)
Three Curriculum Pillars
Knowledge Modules
Classroom & E-Learning
- Facilitated lectures & self-study
- Written question banks
- Formative comprehension checks
Practical Skill Modules
Simulated Line Tasks
- Simulated line tasks
- Observation rubrics
- Structured task sheets
Work Experience Modules
On-the-Job Production
- On-the-job rotation
- Mentor logbooks
- Workplace sign-offs
Evidence & Audit Pipeline
Learner Portfolio of Evidence (PoE)Owner · Candidate▾
Admin & Registration
ID, learner contract, induction pack, POPIA consent.
Knowledge Evidence
Written assessments & question banks — KM-01 to KM-07.
Practical Evidence
Task sheets, observation rubrics, assessor photos.
Workplace Evidence
Logbooks, mentor sign-offs, supervisor letters.
Assessor Master FileOwner · Registered Assessor▾
Assessment Reports
Judgements, learner feedback, remediation agreements, appeals log.
Internal Moderation & Quality FileOwner · Moderator / SDP▾
Moderation Evidence
10% sampling matrix, HACCP/LOTO compliance sheets, SDP sign-off.
Final Accreditation Gateway
Issued by the accredited Skills Development Provider once internal moderation is signed off.
Provider submits declaration + PoE to the Assessment Quality Partner (AQP).
QCTO awards the SAQA-registered certificate on successful EISA outcome.
Learning Material Stack
Start-to-Exit Moderation Timeline
- 1
Pre-Delivery Setup
Facilitator induction, learner enrolment forms, baseline assessment, PoE folder issue. Alignment matrix stamped.
- 2
Delivery & Formative Moderation
Modular rollout with formative assessments per KM/PM. Internal moderator reviews evidence weekly; feedback loop before summatives.
- 3
Summative & External Moderation
Summative assessments captured, PoE finalised, submitted for external moderation. Certification uploaded to the SETA/QCTO.
Bespoke QMS Build
We author your Quality Management System — policies, procedures, records, matrices — mapped to your accreditation scope. From R18,500.
Talk QMS on WhatsAppModeration Consultation
External moderation dry-run on your PoE + delivery pack. Written report with fixes before your real audit. From R4,900.
Book Moderation SessionClassroom Transformation Blueprint
Broken Standard
- 📄Photocopied guides with mismatched outcomes
- ❔Missing formative/summative assessments
- ⚠️No SETA alignment matrix — audit fails
- 🎲Facilitators improvise Quality Assurer delivery
- 🕳️PoE gaps flagged in moderation
i2Graduates Transformation
- ✓7 KM + 8 PM + 2 WM modules mapped to NQF Level 5
- ✓Pre-validated assessment bank per module
- ✓SERVICES SETA alignment matrix included
- ✓Facilitator scripts + learner activities per credit
- ✓PoE templates that survive external moderation
The i2Graduates Quality Guarantee
Every page of this bundle is meticulously checked for sequence and structural perfection — no missing pages, no stolen content, no shortcuts. You get pre-validated assessment instruments ready to survive rigorous compliance moderation, wrapped in an engaging curriculum your facilitators will love teaching.
