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Services SETA · SERVICES SETA

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Discretionary Grants open May
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Q1

SAQA Qualification · 118769

QCTO Compliant

Quality Assurer

Credits
106
NQF
NQF Level 5
Seta
SERVICES SETA

R60 300

(Once-off Institutional License Fee)

Professional Role & Capability Blueprint


Target Designation
Certified Quality Assurer Practitioner
Competency Focus
Master specialised practical applications, safety criteria, and regulatory mandates required of a qualified Quality Assurer.
Academic Weight
Full national recognition at NQF Level 5 yielding 106 credits upon successful PoE verification.

Strategic Institutional Purpose


Audit Objective
Formulated to systematically bridge operational skills deficits under the governing SERVICES SETA quality matrix.
Value Proposition
Equips your workforce with measurable, legally compliant skills to optimise productivity, satisfy Workplace Skills Plans (WSP), and unlock maximum B-BBEE scorecard weight.

Who is this for


Who should enrol? Individuals with some work experience or prior learning who wish to formalise their skills and advance their careers. The Quality Assurer welcomes learners from diverse backgrounds, including those with limited formal education but relevant practical experience. The flexible learning approach ensures that everyone can progress at their own pace while achieving the same high standard of competence.

Qualification Rules · Module Matrix


Official SAQA module breakdown parsed from the qualification's registered rules.

Knowledge Modules (KM)

38 cr

Theory · 7 modules

  • 132107-000-00-00-KM-0111 cr

    Quality Management and Quality Management Systems

    NQF Level 5

  • 132107-000-00-00-KM-023 cr

    Quality Management and the 4th Industrial Revolution

    NQF Level 5

  • 132107-000-00-00-KM-036 cr

    Process Management

    NQF Level 5

  • 132107-000-00-00-KM-044 cr

    Fundamental Management Principles

    NQF Level 5

  • 132107-000-00-00-KM-058 cr

    Managing Quality Assurance Department or Business Unit

    NQF Level 5

  • 132107-000-00-00-KM-064 cr

    Risk Profiling

    NQF Level 5

  • 132107-000-00-00-KM-072 cr

    Internal and External Stakeholders

    NQF Level 5

Practical Skill Modules (PM)

22 cr

Applied · 8 modules

  • 132107-000-00-00-PM-014 cr

    Implement and Maintain Quality Assurance Processes in Compliance with Regulatory and Customer Requirements

    NQF Level 5

  • 132107-000-00-00-PM-024 cr

    Conduct Quality Assurance to Ensure Product/Service Conforms to Standards and Regulatory Requirements

    NQF Level 5

  • 132107-000-00-00-PM-032 cr

    Manage Documentation and Records within Quality Assurance Processes

    NQF Level 5

  • 132107-000-00-00-PM-042 cr

    Improve the Effectiveness and Efficiency of Quality Assurance Processes

    NQF Level 5

  • 132107-000-00-00-PM-052 cr

    Introduce new Products/Service

    NQF Level 5

  • 132107-000-00-00-PM-062 cr

    Critically Analyse Qualitative and Quantitative Data and Use Information for Improvements

    NQF Level 5

  • 132107-000-00-00-PM-072 cr

    Lead and Manage Wellbeing and Performance of Staff and Effectiveness of Teams

    NQF Level 5

  • 132107-000-00-00-PM-094 cr

    Conduct Internal Audits of the Quality Management System Policies and Procedures

    NQF Level 5

Work Experience Modules (WM)

44 cr

Site · 2 modules

  • 132107-000-00-00-WM-0128 cr

    Conduct Quality Assurance at Various Stages of the Process

    NQF Level 5

  • 132107-000-00-00-WM-0216 cr

    Maintain Productive and Effective Work Teams for a Quality Business Unit

    NQF Level 5

Total Credits (SAQA)104

Official SAQA Curriculum


Source of truth · SAQA ID 118769 · Field 03 - Business, Commerce and Management Studies › Generic Management

Min Credits
106
Registered
2022-02-03
Re-registration
2027-02-03
Purpose

The purpose of this part-qualification is to prepare a learner to operate as a Quality Assurer. Quality Assurers assure incoming, in-process and outgoing quality standards of products and services in terms of planned and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled. A qualified learner will be able to: • Ensure incoming, in-process and outgoing quality products or services. • Manage the quality management department to meet performance targets. • Manage a quality management system. • Manage quality functions of an organisation to ensure product/service quality.

Rationale

This part-qualification has been designed to address the shortage of suitably qualified quality assurers in the production as well as the services environment. This part-qualification establishes a South African standard for uniformity and consistency in the training of staff employed in various industries. Quality Assurers are employed across all sectors of industry, services, parastatals, and government departments. Experienced quality assurers working in the quality environment requiring a formal recognition, will benefit from this part-qualification. The structure of the part-qualification provides for learning at a quality assurer level (structured as a part qualification) and progresses to the level of the operational quality management level. It forms the next stepping stone in the learning path which started as quality inspector, progressing to quality controller and then entering this qualification of which the exit points prepare learners for employment as quality assurers. This part-qualification contributes to national initiatives in terms of increasing competitiveness, creation of jobs, exports, and entrepreneurship development. This occupational part-qualification responds to a specific need in the South African labour market to provide a standard for the development of persons employed as quality assurers, quality managers and entrepreneurs in the quality industry. This is in line with international initiatives by promoting a culture of quality. Customers will receive quality products and services and thereby improve the competitiveness of the country. By offering consistency and uniformity in the practice of quality through a recognised part-qualification, the learners will be more employable.

Learning Assumed to be in Place & RPL

Recognition of Prior Learning (RPL): RPL for access to the External Integrated Summative Assessment Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of result or certifying a work experience record. RPL for access to the Qualification Accredited providers and approved workplaces may recognise prior learning against the relevant access requirements. Entry Requirements: The minimum entry requirement for this qualification is: • Occupational Certificate: Quality Controller, NQF Level 4.

Exit Level Outcomes
  • Coordinate the implementation of quality assurance processes and activities to enhance an organisation's efficiency and profitability.
  • Coordinate quality assurance functions to support operations and implement improvements.
QCTO & SERVICES SETA AlignedSAQA 118769

Qualification 118769 · Curriculum Architecture

Occupational Certificate: Quality Assurer · NQF Level 5 (106 Credits)

Filter View
§ 01

Three Curriculum Pillars

38
Credits

Knowledge Modules

Classroom & E-Learning

KM-01 to KM-07 · 7 modules
  • Facilitated lectures & self-study
  • Written question banks
  • Formative comprehension checks
22
Credits

Practical Skill Modules

Simulated Line Tasks

PM-01 to PM-08 · 8 modules
  • Simulated line tasks
  • Observation rubrics
  • Structured task sheets
44
Credits

Work Experience Modules

On-the-Job Production

WM-01 to WM-02 · 2 modules
  • On-the-job rotation
  • Mentor logbooks
  • Workplace sign-offs
§ 02

Evidence & Audit Pipeline

Learner Portfolio of Evidence (PoE)
Owner · Candidate
1
Admin & Registration

ID, learner contract, induction pack, POPIA consent.

2
Knowledge Evidence

Written assessments & question banks — KM-01 to KM-07.

3
Practical Evidence

Task sheets, observation rubrics, assessor photos.

4
Workplace Evidence

Logbooks, mentor sign-offs, supervisor letters.

Assessor Master File
Owner · Registered Assessor
5
Assessment Reports

Judgements, learner feedback, remediation agreements, appeals log.

Internal Moderation & Quality File
Owner · Moderator / SDP
6
Moderation Evidence

10% sampling matrix, HACCP/LOTO compliance sheets, SDP sign-off.

§ 03

Final Accreditation Gateway

Step 1
Statement of Results

Issued by the accredited Skills Development Provider once internal moderation is signed off.

Step 2
EISA Readiness Declaration

Provider submits declaration + PoE to the Assessment Quality Partner (AQP).

Step 3
National Qualification Certificate

QCTO awards the SAQA-registered certificate on successful EISA outcome.

Learner Certified · Uploaded to National Learner Records Database (NLRD)

Learning Material Stack


Learner Guide
Facilitator Guide
Assessment Instruments
SETA Alignment Matrix

Start-to-Exit Moderation Timeline


  1. 1

    Pre-Delivery Setup

    Facilitator induction, learner enrolment forms, baseline assessment, PoE folder issue. Alignment matrix stamped.

  2. 2

    Delivery & Formative Moderation

    Modular rollout with formative assessments per KM/PM. Internal moderator reviews evidence weekly; feedback loop before summatives.

  3. 3

    Summative & External Moderation

    Summative assessments captured, PoE finalised, submitted for external moderation. Certification uploaded to the SETA/QCTO.

Bespoke QMS Build


We author your Quality Management System — policies, procedures, records, matrices — mapped to your accreditation scope. From R18,500.

Talk QMS on WhatsApp

Moderation Consultation


External moderation dry-run on your PoE + delivery pack. Written report with fixes before your real audit. From R4,900.

Book Moderation Session

Classroom Transformation Blueprint


17 Modules · 106 Credits · SERVICES SETA

Broken Standard

  • 📄Photocopied guides with mismatched outcomes
  • Missing formative/summative assessments
  • ⚠️No SETA alignment matrix — audit fails
  • 🎲Facilitators improvise Quality Assurer delivery
  • 🕳️PoE gaps flagged in moderation
i2Graduates Transform

i2Graduates Transformation

  • 7 KM + 8 PM + 2 WM modules mapped to NQF Level 5
  • Pre-validated assessment bank per module
  • SERVICES SETA alignment matrix included
  • Facilitator scripts + learner activities per credit
  • PoE templates that survive external moderation

The i2Graduates Quality Guarantee


Every page of this bundle is meticulously checked for sequence and structural perfection — no missing pages, no stolen content, no shortcuts. You get pre-validated assessment instruments ready to survive rigorous compliance moderation, wrapped in an engaging curriculum your facilitators will love teaching.