Occupational Qualification · C82
Discretionary Grant · OpenCustoms Compliance Manager
- NQF Level
- NQF Level 7
- Credits
- 250
- Duration
- —
- SAQA ID
- 102499
Official QCTO Registry Profile
Source: SAQA / QCTO registry- SAQA ID
- 102499
- Min Credits
- 250
- Registered
- 2018-07-01
- Re-registration
- 2025-12-30
- Field
- Field 03 - Business, Commerce and Management Studies
- Sub-field
- Generic Management
Sample Asset Preview





Overview & Scope
Programme Profile
- Target Designation
- Certified Customs Compliance Manager Practitioner
- Competency Focus
- Master specialised practical applications, safety criteria, and regulatory mandates required of a qualified Customs Compliance Manager.
- Academic Weight
- Full national recognition at NQF Level 7 yielding 250 credits upon successful PoE verification.
- Work Opportunities
- Deployment across As a qualified customs compliance manager, you can find employment opportunities in Transport, Logistics, Maritime, Aviation. Your skills will be in demand across both public and private sectors, and you may also choose to work as an independent contractor or start your own business in this field. operations under TETA scope.
- Audit Objective
- Bridges operational skills deficits under the governing TETA quality matrix.
- Value Proposition
- Measurable, legally compliant skills that optimise productivity, satisfy Workplace Skills Plans (WSP), and unlock B-BBEE scorecard weight.
Introduction▾
The Customs Compliance Manager (NQF Level 7, 250 credits) is a comprehensive Occupational Certificate that blends foundational theory with intensive practical application. Throughout your learning journey, you will develop the competencies required to operate effectively, safely, and ethically within your industry. Employers value this qualification because it signals that you are job-ready from day one.
Purpose▾
The purpose of this qualification is to prepare a learner to operate as a Customs Compliance Manager. A Customs Compliance Manager manages, maintains and controls customs compliance and other statutory requirements within the organisation relating to international logistics and supply chain activities, beyond the generic management skills. A qualified learner will be able to: • Manage organisational compliance to customs and other statutory requirements. • Support national and international collaborations to source best practices for the customs compliance environment. • Manage and control risks affecting the security of supply chain in the organisation. • Maintain physical, electronic document and environment safety and integrity through contemporary technology.
Entry Requirements▾
Recognition of Prior Learning (RPL): RPL for access to the external integrated summative assessment. Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of result or certifying a work experience record. RPL for access to the qualification: Accredited providers and approved workplaces may recognise prior learning against the relevant access requirements. Entry Requirements: • Occupational Certificate: Clearing and Forwarding Agent, Level 5. Or • National Diploma: Freight Forwarding and Customs Compliance, Level 5.
SAQA Rationale▾
This qualification was developed with the full participation of different associations and organisations operating within the Freight Forwarding and Customs Compliance environment. The need to improve the functioning of practitioners in this environment is necessitated by the World Customs Organisation's (WCO) introduction of the SAFE Framework of Standards; South Africa is a member of the WCO. This is an initiative which seeks to enhance the global efficiency of Customs administrations in the collection of duties, enforcement of compliance and the management of risks such as trade in endangered species, drug smuggling, human trafficking and money laundering. As a member of WCO South Africa has had to comply with the SAFE Framework of Standards by implementing new legislation which is aligned to these standards. An integral element of this legislation is the requirement that practitioners whose function is to interact with Customs in ensuring statutory measures are complied with having the required competence to carry out these very complex functions. In light of this, the Customs Compliance Manager qualification has been established to impart the required competencies to those involved. Customs broking is an integral offering of the third party international logistics provider. As such the competencies to be imparted through this qualification are critical to the survival of the logistics industry. The logistics and supply chain management practices are critical for facilitation of international trade and ensuring national safety during the movement of the goods both within national boundaries and between countries, using all forms of goods transportation. The successful management of this function including the movement of goods within SA and between SA and other countries is important for our national economic growth as it creates opportunities for SA to earn foreign currencies and improve our balance of payments position. Learners for this qualification will be drawn from those who have had relevant experience in this field. Since the qualification represents a progression from the Freight Forwarding and Customs Compliance qualification at Level 5, it also provides an aspirational target for those entering the industry in the sense that, as a scarce and critical skill area, the acquisition thereof enhances the employability of the individual into the future. Those who acquire these specialised competencies addressed by the qualification will be in high demand in the industry. Learners will grow into a strategic management position within the Freight Forwarding, Import and Export organisations. The legalistic nature of Customs compliance will make it possible in future for an incumbent to pursue careers within the legal occupational environment as well.
Learning Assumed to be in Place & RPL▾
Recognition of Prior Learning (RPL): RPL for access to the external integrated summative assessment. Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of result or certifying a work experience record. RPL for access to the qualification: Accredited providers and approved workplaces may recognise prior learning against the relevant access requirements. Entry Requirements: • Occupational Certificate: Clearing and Forwarding Agent, Level 5. Or • National Diploma: Freight Forwarding and Customs Compliance, Level 5.
Exit Level Outcomes▾
- Manage organisational compliance to customs legislation, all relevant statutes and risk management requirements to ensure safety and security for all customs operations.
- Support collaboration and sharing best practice initiatives locally and internationally for efficient operations between all parties involved in the customs environment.
- Maintain physical and electronic documentation safety and security to ensure the integrity of customs operations.
Learning Material Included
- Learner Guide (Theory and Knowledge Modules)
- Facilitator Guide
- Workplace Logbook
- Formative and Summative Assessment
- Assessor Guide & Marking Memorandum
- SETA / QCTO Alignment Matrix
- Administrative & Onboarding Pack
- Implementation Plan
Qualification 102499 · Curriculum Architecture
Occupational Certificate: Customs Compliance Manager · NQF Level 7 (250 Credits)
Three Curriculum Pillars
Knowledge Modules
Classroom & E-Learning
- Facilitated lectures & self-study
- Written question banks
- Formative comprehension checks
Practical Skill Modules
Simulated Line Tasks
- Simulated line tasks
- Observation rubrics
- Structured task sheets
Work Experience Modules
On-the-Job Production
- On-the-job rotation
- Mentor logbooks
- Workplace sign-offs
Evidence & Audit Pipeline
Learner Portfolio of Evidence (PoE)Owner · Candidate▾
Admin & Registration
ID, learner contract, induction pack, POPIA consent.
Knowledge Evidence
Written assessments & question banks — KM-01 to KM-07.
Practical Evidence
Task sheets, observation rubrics, assessor photos.
Workplace Evidence
Logbooks, mentor sign-offs, supervisor letters.
Assessor Master FileOwner · Registered Assessor▾
Assessment Reports
Judgements, learner feedback, remediation agreements, appeals log.
Internal Moderation & Quality FileOwner · Moderator / SDP▾
Moderation Evidence
10% sampling matrix, HACCP/LOTO compliance sheets, SDP sign-off.
Final Accreditation Gateway
Issued by the accredited Skills Development Provider once internal moderation is signed off.
Provider submits declaration + PoE to the Assessment Quality Partner (AQP).
QCTO awards the SAQA-registered certificate on successful EISA outcome.
Audit & Compliance
Evidence & Audit Pipeline
From portfolio assembly to external sign-off — the exact route your evidence travels.
- Step 1
PoE Assembly
Learner evidence, formative records and logbook entries filed against the alignment matrix.
- Step 2
Internal Assessment
Registered assessor judges each KM/PM/WM outcome using the supplied instruments.
- Step 3
Internal Moderation
Sampling and verification of assessor decisions, with remediation loop before submission.
- Step 4
External Moderation
SETA/QCTO desktop audit and certification upload against registered credits.
Broken Standard vs i2Graduates Standard
The measurable delta between improvised material and an audit-ready suite.
Broken Standard
i2Graduates Standard
Curriculum Mapping
Photocopied guides with mismatched outcomes
3 KM + 3 PM + 2 WM modules mapped to NQF Level 7
Assessment Bank
Missing formative and summative assessments
Pre-validated assessment bank per module
Alignment Evidence
No alignment matrix — audit fails
TETA alignment matrix included
Facilitation
Facilitators improvise Customs Compliance Manager delivery
Facilitator scripts + learner activities per credit
Portfolio of Evidence
PoE gaps flagged in moderation
PoE templates that survive external moderation
Pricing & Delivery Tiers
Base licence from R77 500
Digital Master Suite
Editable master files, licensed to your SDP
- Learner Guide, Facilitator Guide & Assessment Suite
- Workplace logbook + alignment matrix (editable)
- Instant digital delivery under institutional licence
- Free minor corrections for 12 months
Turnkey Print & Bound Package
Printed, bound and couriered per learner
- Everything in the Digital Master Suite
- Full-colour print, wire-bound learner packs
- Per-learner PoE folders and dividers
- Nationwide courier with tracked delivery
Full Enterprise Accreditation Bundle
Assets plus accreditation support end-to-end
- Everything in the Print & Bound Package
- Bespoke QMS build mapped to your scope
- Moderation dry-run + written remediation report
- Brand & metadata integration across the suite
Complementary Services
Optional add-ons that harden your accreditation scope before an external audit.
Bespoke QMS Build
We author your Quality Management System — policies, procedures, records, matrices — mapped to your accreditation scope. From R18,500.
Request QuoteModeration Consultation
External moderation dry-run on your PoE + delivery pack. Written report with fixes before your real audit. From R4,900.
Book Moderation SessionThe i2Graduates Quality Guarantee
Every page of this bundle is checked for sequence and structural accuracy — no missing pages, no shortcuts. You get pre-validated assessment instruments ready to survive rigorous compliance moderation, wrapped in a curriculum your facilitators will enjoy teaching.
