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Banking Sector Education & Training Authority · BANKSETA

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Window:
Applications open 15 March – 30 April
Priority focus:
Data Analytics · Fintech · Compliance
C76

SAQA Qualification · 101676

QCTO Compliant

Credit or Loans Officer

Credits
124
NQF
NQF Level 4
Seta
BANKSETA

R56 200

(Once-off Institutional License Fee)

Professional Role & Capability Blueprint


Target Designation
Certified Credit or Loans Officer Practitioner
Competency Focus
Master specialised practical applications, safety criteria, and regulatory mandates required of a qualified Credit or Loans Officer.
Academic Weight
Full national recognition at NQF Level 4 yielding 124 credits upon successful PoE verification.

Strategic Institutional Purpose


Audit Objective
Formulated to systematically bridge operational skills deficits under the governing BANKSETA quality matrix.
Value Proposition
Equips your workforce with measurable, legally compliant skills to optimise productivity, satisfy Workplace Skills Plans (WSP), and unlock maximum B-BBEE scorecard weight.

Who is this for


This qualification is ideal for individuals with some work experience or prior learning who wish to formalise their skills and advance their careers. It is specifically designed for anyone who aspires to become a credit or loans officer and wants a structured, nationally recognised learning pathway. Whether you are currently working in the field or just starting out, this programme will meet you where you are and take you to the next level.

Qualification Rules · Module Matrix


Official SAQA module breakdown parsed from the qualification's registered rules.

Knowledge Modules (KM)

26 cr

Theory · 7 modules

  • 331201000-KM-014 cr

    The Credit Industry

    NQF Level 3

  • 331201000-KM-024 cr

    Prospecting in the Credit Cycle

    NQF Level 4

  • 331201000-KM-034 cr

    Credit Application Process for an Individual and for Groups

    NQF Level 4

  • 331201000-KM-048 cr

    Credit Application Process for Business Entities

    NQF Level 4

  • 331201000-KM-052 cr

    Management of Credit Portfolios

    NQF Level 4

  • 331201000-KM-061 cr

    Security at Lending Institutions

    NQF Level 3

  • 331201000-KM-073 cr

    Customer Service and Problem Solving

    NQF Level 4

Practical Skill Modules (PM)

26 cr

Applied · 4 modules

  • 331201000-PM-014 cr

    Apply Sales Techniques Among Various Consumer Groups

    NQF Level 4

  • 331201000-PM-027 cr

    Manage Credit Applications from Individual and Group Consumers

    NQF Level 4

  • 331201000-PM-0310 cr

    Manage Credit Applications from Business Entities

    NQF Level 4

  • 331201000-PM-045 cr

    Manage and Maintain Credit Portfolios

    NQF Level 4

Work Experience Modules (WM)

0 cr

Site · 0 modules

No modules listed in SAQA rules.

Total Credits (SAQA)52

Official SAQA Curriculum


Source of truth · SAQA ID 101676 · Field 03 - Business, Commerce and Management Studies › Finance, Economics and Accounting

Min Credits
124
Registered
2019-12-05
Re-registration
2025-12-30
Purpose

The purpose of this qualification is to prepare a learner to operate as a Credit or Loans Officer. A Credit or Loans Officer, analyses, evaluates and processes credit and loan applications. They operate in different credit contexts like banks and micro-finance institutions. A qualified learner will be able to: • Promote credit products. • Assess and evaluate credit applications. • Manage and maintain the quality of credit portfolios.

Rationale

The microfinance industry in South Africa is a large and growing sector of the national economy. It is estimated to be worth R50 billion. Banks and Micro-Finance Institutions (MFIs) are attempting to service millions of South Africans who previously never had access to finance. The micro-finance sector is a large and growing one which requires skilled and professional employees. These employees will work with clients, both in assisting them with credit applications and in advising on the suitability of clients to be granted credit. Credit or Loan Officers perform several critical tasks from promoting credit products to processing credit applications and managing credit portfolios. Lack of vigilance or adherence to company procedure can lead to significant losses for the company. This qualification will serve the competence and skills needs of the Credit or Loan Officer. Typical learners will be those who have worked in the sector for any number of years but have no formal qualification in micro-finance. Including, learners who wish to enter the micro-finance sector and work towards a nationally-recognised qualification. The micro-finance industry is highly regulated. This qualification will enable the learner to comply with the regulations when performing their functions. Also, ensuring organisational compliance with the regulatory framework.

Learning Assumed to be in Place & RPL

Recognition of Prior Learning (RPL): RPL for access to the external integrated summative assessment: Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of result or certifying a work experience record. RPL for access to the qualification: Accredited providers and approved workplaces may Recognise Prior Learning against the relevant access requirements. Entry Requirements: • Level 3 Qualification with Mathematical Literacy.

Exit Level Outcomes
  • Promote and sell credit products.
  • Assess and evaluate individual or group or business credit applications to determine viability.
  • Manage and maintain a credit portfolio.
QCTO & BANKSETA AlignedSAQA 101676

Qualification 101676 · Curriculum Architecture

Occupational Certificate: Credit or Loans Officer · NQF Level 4 (124 Credits)

Filter View
§ 01

Three Curriculum Pillars

26
Credits

Knowledge Modules

Classroom & E-Learning

KM-01 to KM-07 · 7 modules
  • Facilitated lectures & self-study
  • Written question banks
  • Formative comprehension checks
26
Credits

Practical Skill Modules

Simulated Line Tasks

PM-01 to PM-04 · 4 modules
  • Simulated line tasks
  • Observation rubrics
  • Structured task sheets
0
Credits

Work Experience Modules

On-the-Job Production

WM-01 to WM-00 · 0 modules
  • On-the-job rotation
  • Mentor logbooks
  • Workplace sign-offs
§ 02

Evidence & Audit Pipeline

Learner Portfolio of Evidence (PoE)
Owner · Candidate
1
Admin & Registration

ID, learner contract, induction pack, POPIA consent.

2
Knowledge Evidence

Written assessments & question banks — KM-01 to KM-07.

3
Practical Evidence

Task sheets, observation rubrics, assessor photos.

4
Workplace Evidence

Logbooks, mentor sign-offs, supervisor letters.

Assessor Master File
Owner · Registered Assessor
5
Assessment Reports

Judgements, learner feedback, remediation agreements, appeals log.

Internal Moderation & Quality File
Owner · Moderator / SDP
6
Moderation Evidence

10% sampling matrix, HACCP/LOTO compliance sheets, SDP sign-off.

§ 03

Final Accreditation Gateway

Step 1
Statement of Results

Issued by the accredited Skills Development Provider once internal moderation is signed off.

Step 2
EISA Readiness Declaration

Provider submits declaration + PoE to the Assessment Quality Partner (AQP).

Step 3
National Qualification Certificate

QCTO awards the SAQA-registered certificate on successful EISA outcome.

Learner Certified · Uploaded to National Learner Records Database (NLRD)

Learning Material Stack


Learner Guide
Facilitator Guide
Assessment Instruments
SETA Alignment Matrix

Start-to-Exit Moderation Timeline


  1. 1

    Pre-Delivery Setup

    Facilitator induction, learner enrolment forms, baseline assessment, PoE folder issue. Alignment matrix stamped.

  2. 2

    Delivery & Formative Moderation

    Modular rollout with formative assessments per KM/PM. Internal moderator reviews evidence weekly; feedback loop before summatives.

  3. 3

    Summative & External Moderation

    Summative assessments captured, PoE finalised, submitted for external moderation. Certification uploaded to the SETA/QCTO.

Bespoke QMS Build


We author your Quality Management System — policies, procedures, records, matrices — mapped to your accreditation scope. From R18,500.

Talk QMS on WhatsApp

Moderation Consultation


External moderation dry-run on your PoE + delivery pack. Written report with fixes before your real audit. From R4,900.

Book Moderation Session

Classroom Transformation Blueprint


11 Modules · 124 Credits · BANKSETA

Broken Standard

  • 📄Photocopied guides with mismatched outcomes
  • Missing formative/summative assessments
  • ⚠️No SETA alignment matrix — audit fails
  • 🎲Facilitators improvise Credit or Loans Officer delivery
  • 🕳️PoE gaps flagged in moderation
i2Graduates Transform

i2Graduates Transformation

  • 7 KM + 4 PM + 0 WM modules mapped to NQF Level 4
  • Pre-validated assessment bank per module
  • BANKSETA alignment matrix included
  • Facilitator scripts + learner activities per credit
  • PoE templates that survive external moderation

The i2Graduates Quality Guarantee


Every page of this bundle is meticulously checked for sequence and structural perfection — no missing pages, no stolen content, no shortcuts. You get pre-validated assessment instruments ready to survive rigorous compliance moderation, wrapped in an engaging curriculum your facilitators will love teaching.