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Occupational Qualification · C76

Discretionary Grant · Upcoming

Credit or Loans Officer

QCTO Aligned Audit-ReadyBANKSETA
NQF Level
NQF Level 4
Credits
124
Duration
—
SAQA ID
101676
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Official QCTO Registry Profile

Source: SAQA / QCTO registry
SAQA ID
101676
Min Credits
124
Registered
2019-12-05
Re-registration
2025-12-30
Field
Field 03 - Business, Commerce and Management Studies
Sub-field
Finance, Economics and Accounting

Sample Asset Preview

Curriculum Alignment MatrixCRN ZA-SDP-2026-089
Curriculum Alignment Matrix — page 1
Curriculum Alignment Matrix — page 2
Curriculum Alignment Matrix — page 3
Curriculum Alignment Matrix — page 4
Curriculum Alignment Matrix — page 5
Page 1 of 5

Overview & Scope

Programme Profile

Target Designation
Certified Credit or Loans Officer Practitioner
Competency Focus
Master specialised practical applications, safety criteria, and regulatory mandates required of a qualified Credit or Loans Officer.
Academic Weight
Full national recognition at NQF Level 4 yielding 124 credits upon successful PoE verification.
Work Opportunities
Deployment across As a qualified credit or loans officer, you can find employment opportunities in Banking, Financial Services. Your skills will be in demand across both public and private sectors, and you may also choose to work as an independent contractor or start your own business in this field. operations under BANKSETA scope.
Audit Objective
Bridges operational skills deficits under the governing BANKSETA quality matrix.
Value Proposition
Measurable, legally compliant skills that optimise productivity, satisfy Workplace Skills Plans (WSP), and unlock B-BBEE scorecard weight.
Introduction▾

Designed as a Occupational Certificate at NQF Level 4 worth 124 credits, the Credit or Loans Officer equips you with both theoretical understanding and hands-on capabilities. You will learn to perform complex tasks, solve real-world problems, and adapt to the demands of a dynamic work environment. This qualification is your stepping stone to becoming a confident, capable professional.

Purpose▾

The purpose of this qualification is to prepare a learner to operate as a Credit or Loans Officer. A Credit or Loans Officer, analyses, evaluates and processes credit and loan applications. They operate in different credit contexts like banks and micro-finance institutions. A qualified learner will be able to: • Promote credit products. • Assess and evaluate credit applications. • Manage and maintain the quality of credit portfolios.

Entry Requirements▾

Recognition of Prior Learning (RPL): RPL for access to the external integrated summative assessment: Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of result or certifying a work experience record. RPL for access to the qualification: Accredited providers and approved workplaces may Recognise Prior Learning against the relevant access requirements. Entry Requirements: • Level 3 Qualification with Mathematical Literacy.

SAQA Rationale▾

The microfinance industry in South Africa is a large and growing sector of the national economy. It is estimated to be worth R50 billion. Banks and Micro-Finance Institutions (MFIs) are attempting to service millions of South Africans who previously never had access to finance. The micro-finance sector is a large and growing one which requires skilled and professional employees. These employees will work with clients, both in assisting them with credit applications and in advising on the suitability of clients to be granted credit. Credit or Loan Officers perform several critical tasks from promoting credit products to processing credit applications and managing credit portfolios. Lack of vigilance or adherence to company procedure can lead to significant losses for the company. This qualification will serve the competence and skills needs of the Credit or Loan Officer. Typical learners will be those who have worked in the sector for any number of years but have no formal qualification in micro-finance. Including, learners who wish to enter the micro-finance sector and work towards a nationally-recognised qualification. The micro-finance industry is highly regulated. This qualification will enable the learner to comply with the regulations when performing their functions. Also, ensuring organisational compliance with the regulatory framework.

Learning Assumed to be in Place & RPL▾

Recognition of Prior Learning (RPL): RPL for access to the external integrated summative assessment: Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of result or certifying a work experience record. RPL for access to the qualification: Accredited providers and approved workplaces may Recognise Prior Learning against the relevant access requirements. Entry Requirements: • Level 3 Qualification with Mathematical Literacy.

Exit Level Outcomes▾
  • Promote and sell credit products.
  • Assess and evaluate individual or group or business credit applications to determine viability.
  • Manage and maintain a credit portfolio.

Learning Material Included

  • Learner Guide (Theory and Knowledge Modules)
  • Facilitator Guide
  • Workplace Logbook
  • Formative and Summative Assessment
  • Assessor Guide & Marking Memorandum
  • SETA / QCTO Alignment Matrix
  • Administrative & Onboarding Pack
  • Implementation Plan

Moderator-Ready Curriculum Breakdown

11 modules · 52 credits

Theory, regulatory and safety knowledge. Each row carries the registered module code, NQF level and credit weight used for formative assessment rubric mapping.

  • 331201000-KM-014 cr

    The Credit Industry

    NQF Level 3

  • 331201000-KM-024 cr

    Prospecting in the Credit Cycle

    NQF Level 4

  • 331201000-KM-034 cr

    Credit Application Process for an Individual and for Groups

    NQF Level 4

  • 331201000-KM-048 cr

    Credit Application Process for Business Entities

    NQF Level 4

  • 331201000-KM-052 cr

    Management of Credit Portfolios

    NQF Level 4

  • 331201000-KM-061 cr

    Security at Lending Institutions

    NQF Level 3

  • 331201000-KM-073 cr

    Customer Service and Problem Solving

    NQF Level 4

Sub-total credits26
QCTO & BANKSETA AlignedSAQA 101676

Qualification 101676 · Curriculum Architecture

Occupational Certificate: Credit or Loans Officer · NQF Level 4 (124 Credits)

Filter View
§ 01

Three Curriculum Pillars

26
Credits

Knowledge Modules

Classroom & E-Learning

KM-01 to KM-07 · 7 modules
  • Facilitated lectures & self-study
  • Written question banks
  • Formative comprehension checks
26
Credits

Practical Skill Modules

Simulated Line Tasks

PM-01 to PM-04 · 4 modules
  • Simulated line tasks
  • Observation rubrics
  • Structured task sheets
0
Credits

Work Experience Modules

On-the-Job Production

WM-01 to WM-00 · 0 modules
  • On-the-job rotation
  • Mentor logbooks
  • Workplace sign-offs
§ 02

Evidence & Audit Pipeline

Learner Portfolio of Evidence (PoE)
Owner · Candidate
▾
1
Admin & Registration

ID, learner contract, induction pack, POPIA consent.

2
Knowledge Evidence

Written assessments & question banks — KM-01 to KM-07.

3
Practical Evidence

Task sheets, observation rubrics, assessor photos.

4
Workplace Evidence

Logbooks, mentor sign-offs, supervisor letters.

Assessor Master File
Owner · Registered Assessor
▾
5
Assessment Reports

Judgements, learner feedback, remediation agreements, appeals log.

Internal Moderation & Quality File
Owner · Moderator / SDP
▾
6
Moderation Evidence

10% sampling matrix, HACCP/LOTO compliance sheets, SDP sign-off.

§ 03

Final Accreditation Gateway

Step 1
Statement of Results

Issued by the accredited Skills Development Provider once internal moderation is signed off.

Step 2
EISA Readiness Declaration

Provider submits declaration + PoE to the Assessment Quality Partner (AQP).

Step 3
National Qualification Certificate

QCTO awards the SAQA-registered certificate on successful EISA outcome.

Learner Certified · Uploaded to National Learner Records Database (NLRD)

Audit & Compliance

Evidence & Audit Pipeline

From portfolio assembly to external sign-off — the exact route your evidence travels.

  1. Step 1

    PoE Assembly

    Learner evidence, formative records and logbook entries filed against the alignment matrix.

  2. Step 2

    Internal Assessment

    Registered assessor judges each KM/PM/WM outcome using the supplied instruments.

  3. Step 3

    Internal Moderation

    Sampling and verification of assessor decisions, with remediation loop before submission.

  4. Step 4

    External Moderation

    SETA/QCTO desktop audit and certification upload against registered credits.

Broken Standard vs i2Graduates Standard

The measurable delta between improvised material and an audit-ready suite.

Broken Standard

i2Graduates Standard

Curriculum Mapping

Photocopied guides with mismatched outcomes

7 KM + 4 PM + 0 WM modules mapped to NQF Level 4

Assessment Bank

Missing formative and summative assessments

Pre-validated assessment bank per module

Alignment Evidence

No alignment matrix — audit fails

BANKSETA alignment matrix included

Facilitation

Facilitators improvise Credit or Loans Officer delivery

Facilitator scripts + learner activities per credit

Portfolio of Evidence

PoE gaps flagged in moderation

PoE templates that survive external moderation

View on SAQA

Pricing & Delivery Tiers

Base licence from R56 200

Digital Master Suite

Editable master files, licensed to your SDP

  • Learner Guide, Facilitator Guide & Assessment Suite
  • Workplace logbook + alignment matrix (editable)
  • Instant digital delivery under institutional licence
  • Free minor corrections for 12 months
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Most selected

Turnkey Print & Bound Package

Printed, bound and couriered per learner

  • Everything in the Digital Master Suite
  • Full-colour print, wire-bound learner packs
  • Per-learner PoE folders and dividers
  • Nationwide courier with tracked delivery
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Full Enterprise Accreditation Bundle

Assets plus accreditation support end-to-end

  • Everything in the Print & Bound Package
  • Bespoke QMS build mapped to your scope
  • Moderation dry-run + written remediation report
  • Brand & metadata integration across the suite
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Complementary Services

Optional add-ons that harden your accreditation scope before an external audit.

Bespoke QMS Build

We author your Quality Management System — policies, procedures, records, matrices — mapped to your accreditation scope. From R18,500.

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Moderation Consultation

External moderation dry-run on your PoE + delivery pack. Written report with fixes before your real audit. From R4,900.

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The i2Graduates Quality Guarantee

Every page of this bundle is checked for sequence and structural accuracy — no missing pages, no shortcuts. You get pre-validated assessment instruments ready to survive rigorous compliance moderation, wrapped in a curriculum your facilitators will enjoy teaching.