Commercial Housekeeper

The purpose of this qualification is to prepare a learner to function as a Commercial Housekeeper. A Commercial Housekeeper cleans and maintains hard and soft surfaces, makes beds, maintains supplies of guests' consumables, maintenance, and general up-keep of facilities, ensures safe and secure working environment in the hotel facilities and other commercial premises. Typical graduate attributes include among others, punctuality, honesty, communication and trustworthy. A qualified learner will be able to: • Plan and prepare for housekeeping services in hospitality establishment. • Coordinate cleaning and maintenance of hotel rooms, facilities and other commercial premises. • Report on housekeeping services.

This qualification is important to address the skills of the current and future employees serving all forms of commercial enterprises. Many industries in this area and for this qualification, draw from aspirant youth and women already within the broader hospitality, travel and tourism sectors. The skills acquired by the qualified commercial housekeeper will remain an important boost for the multiple sectors. The qualified learners will enhance commercial value offering and improve the customer experiences for most commercial service offerings. Learners drawn into this sector will improve their cleaning and supervision skills as well as serving the country broadly across different sectors. Opportunities for growth are abundant for many young people in this industry. Not only will they have a qualification that can very easily enable them to move horizontally as butlers amongst others, but vertically as well to small-scale cleaning entrepreneurs and small-scale operational managers.

1.Gather and interpret information to determine customer needs and optimal utilisation of resources to improve and promote housekeeping and hospitality services and prepare required documentation. 2. Apply processes of analysis, synthesis and evaluation to interpret a customer services and infrastructure support strategy and implementation plan. 3. Apply procedures and techniques applicable to the hospitality and tourism environment to coordinate housekeeping services.