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Discretionary Grant Available · SERVICES SETAUpcoming

Services SETA · SERVICES SETA

Bulk learnership funding for corporates 50+ learners.

Window:
Discretionary Grants open May
Priority focus:
Contact Centre · Real Estate · Cleaning
C28

SAQA Qualification · 121689

QCTO Compliant

Cleaning Practitioner

Credits
120
NQF
NQF Level 3
Seta
SERVICES SETA

R51 000

(Once-off Institutional License Fee)

Professional Role & Capability Blueprint


Target Designation
Certified Cleaning Practitioner Practitioner
Competency Focus
Master specialised practical applications, safety criteria, and regulatory mandates required of a qualified Cleaning Practitioner.
Academic Weight
Full national recognition at NQF Level 3 yielding 120 credits upon successful PoE verification.

Strategic Institutional Purpose


Audit Objective
Formulated to systematically bridge operational skills deficits under the governing SERVICES SETA quality matrix.
Value Proposition
Equips your workforce with measurable, legally compliant skills to optimise productivity, satisfy Workplace Skills Plans (WSP), and unlock maximum B-BBEE scorecard weight.

Who is this for


This qualification is ideal for entry-level workers, school leavers, or career changers who want to gain foundational skills. It is specifically designed for anyone who aspires to become a cleaning practitioner and wants a structured, nationally recognised learning pathway. Whether you are currently working in the field or just starting out, this programme will meet you where you are and take you to the next level.

Qualification Rules · Module Matrix


Official SAQA module breakdown parsed from the qualification's registered rules.

Knowledge Modules (KM)

0 cr

Theory · 0 modules

No modules listed in SAQA rules.

Practical Skill Modules (PM)

32 cr

Applied · 2 modules

  • 5104-000-00-00-PM-0120 cr

    Supervise the Scope and Application of Work on the Site

    NQF Level 3

  • 5104-000-00-00-PM-0212 cr

    Implement on-Site Training, Coaching, Mentoring, and Counselling in the Work Environment

    NQF Level 3

Work Experience Modules (WM)

56 cr

Site · 2 modules

  • 5104-000-00-00-WM-0130 cr

    Processes and Procedures for Supervising the Scope of Work on Site

    NQF Level 3

  • 5104-000-00-00-WM-0226 cr

    Processes and Procedures for The Implementation of On-Site Training, Coaching, Mentoring, and Counselling in the Work Environment

    NQF Level 3

Total Credits (SAQA)88

Official SAQA Curriculum


Source of truth · SAQA ID 121689 · Field 09 - Health Sciences and Social Services › Preventive Health

Min Credits
120
Registered
2024-01-30
Re-registration
2029-01-30
Purpose

The purpose of this qualification is to prepare a learner to function as a Cleaning Practitioner. A Cleaning Practitioner supervises cleaning services to customer requirements as per service level agreement, organisational resources as well as safety of the staff, customer, and customer clients. The typical graduate attributes for a Cleaning Practitioner include among other a reasonable level of physical fitness, punctuality, reliability, trustworthy, time management, independency, teamwork, and leadership. A qualified learner will be able to: • Oversee Cleaning Operations on site. • Oversee Human Resources on site.

Rationale

This qualification is aimed at providing updated supervisory and compliance monitoring skills within the fast-growing hygiene and cleaning sector with regards to managing cleaning resources, staff and facilities. The need for this occupational qualification arises from pending deregistration of the legacy qualification and an ongoing need by the industry to continue providing skills relevant for supervision of cleaning staff. This qualification will provide the cleaning sector with a ready workforce that can deliver, guide, and promote safe and high-quality cleaning services. It is designed for supervision of cleaning teams working within commercial, residential, health and domestic situations. The qualification accounts for soft skills and legal compliance, which shall improve the quality of service. A hygienically cleaned environment enhances employee wellness and productivity. The society will benefit from new employment of qualified employees and working environment that is healthy. This qualification will produce a more well-versed cleaners that have gained knowledge, practical, work experience and have been assessed at each component thereby leading to a more skilled Cleaning Practitioners. Typical learners for this qualification will be drawn from those already employed in the cleaning services sector, namely, commercial cleaning, laundry work and domestic cleaning. Qualified learners will have an opportunity to pursue further training towards commercial housekeeping and supervisory roles in laundry and dry-cleaning business outlets contributing to career mobility. This qualification does not require professional registration, membership or licencing by recognised professional bodies.

Learning Assumed to be in Place & RPL

Recognition of Prior Learning (RPL): RPL for access to a qualification • Learners will gain access to the qualification through RPL for Access as provided for in the QCTO RPL Policy. RPL for access is conducted by accredited education institution, skills development provider or workplace accredited to offer that specific qualification/part qualification. RPL for exemption of modules • Learners who have acquired competencies of the modules of a qualification or part qualification will be credited for modules through RPL. RPL for access to the external integrated summative assessment: • Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of result. Entry Requirements: An NQF Level 2 qualification.

Exit Level Outcomes
  • Manage cleaning operation.
  • Develop human resources within required parameters.
QCTO & SERVICES SETA AlignedSAQA 121689

Qualification 121689 · Curriculum Architecture

Intermediate Occupational Certificate: Cleaning Practitioner · NQF Level 3 (120 Credits)

Filter View
§ 01

Three Curriculum Pillars

0
Credits

Knowledge Modules

Classroom & E-Learning

KM-01 to KM-00 · 0 modules
  • Facilitated lectures & self-study
  • Written question banks
  • Formative comprehension checks
32
Credits

Practical Skill Modules

Simulated Line Tasks

PM-01 to PM-02 · 2 modules
  • Simulated line tasks
  • Observation rubrics
  • Structured task sheets
56
Credits

Work Experience Modules

On-the-Job Production

WM-01 to WM-02 · 2 modules
  • On-the-job rotation
  • Mentor logbooks
  • Workplace sign-offs
§ 02

Evidence & Audit Pipeline

Learner Portfolio of Evidence (PoE)
Owner · Candidate
1
Admin & Registration

ID, learner contract, induction pack, POPIA consent.

2
Knowledge Evidence

Written assessments & question banks — KM-01 to KM-07.

3
Practical Evidence

Task sheets, observation rubrics, assessor photos.

4
Workplace Evidence

Logbooks, mentor sign-offs, supervisor letters.

Assessor Master File
Owner · Registered Assessor
5
Assessment Reports

Judgements, learner feedback, remediation agreements, appeals log.

Internal Moderation & Quality File
Owner · Moderator / SDP
6
Moderation Evidence

10% sampling matrix, HACCP/LOTO compliance sheets, SDP sign-off.

§ 03

Final Accreditation Gateway

Step 1
Statement of Results

Issued by the accredited Skills Development Provider once internal moderation is signed off.

Step 2
EISA Readiness Declaration

Provider submits declaration + PoE to the Assessment Quality Partner (AQP).

Step 3
National Qualification Certificate

QCTO awards the SAQA-registered certificate on successful EISA outcome.

Learner Certified · Uploaded to National Learner Records Database (NLRD)

Learning Material Stack


Learner Guide
Facilitator Guide
Assessment Instruments
SETA Alignment Matrix

Start-to-Exit Moderation Timeline


  1. 1

    Pre-Delivery Setup

    Facilitator induction, learner enrolment forms, baseline assessment, PoE folder issue. Alignment matrix stamped.

  2. 2

    Delivery & Formative Moderation

    Modular rollout with formative assessments per KM/PM. Internal moderator reviews evidence weekly; feedback loop before summatives.

  3. 3

    Summative & External Moderation

    Summative assessments captured, PoE finalised, submitted for external moderation. Certification uploaded to the SETA/QCTO.

Bespoke QMS Build


We author your Quality Management System — policies, procedures, records, matrices — mapped to your accreditation scope. From R18,500.

Talk QMS on WhatsApp

Moderation Consultation


External moderation dry-run on your PoE + delivery pack. Written report with fixes before your real audit. From R4,900.

Book Moderation Session

Classroom Transformation Blueprint


4 Modules · 120 Credits · SERVICES SETA

Broken Standard

  • 📄Photocopied guides with mismatched outcomes
  • Missing formative/summative assessments
  • ⚠️No SETA alignment matrix — audit fails
  • 🎲Facilitators improvise Cleaning Practitioner delivery
  • 🕳️PoE gaps flagged in moderation
i2Graduates Transform

i2Graduates Transformation

  • 0 KM + 2 PM + 2 WM modules mapped to NQF Level 3
  • Pre-validated assessment bank per module
  • SERVICES SETA alignment matrix included
  • Facilitator scripts + learner activities per credit
  • PoE templates that survive external moderation

The i2Graduates Quality Guarantee


Every page of this bundle is meticulously checked for sequence and structural perfection — no missing pages, no stolen content, no shortcuts. You get pre-validated assessment instruments ready to survive rigorous compliance moderation, wrapped in an engaging curriculum your facilitators will love teaching.