Checkout Operator

The purpose of this qualification is to prepare a learner to function as a Checkout Operator. A Checkout Operator promotes customer loyalty while recording purchases and receiving payment and minimizing losses to the establishment. A qualified learner will be able to: • Communicate with customers at the point of sale. • Record sales and process payments at a point of sale. • Cash up and control change in a retail outlet.

This qualification targets people that have first contact with customers daily in a wholesale and retail environment. In the wholesale and retail industry, customer service is of paramount importance. Very often the only person who meets the customer is the checkout operator. Checkout operators, or cashiers, operate tills at sales points in most large stores, recording and receiving payment for goods being purchased. They pass items over an electronic bar code reader or key in prices manually. Skilled checkout operators in the wholesale and retail industry play a crucial role in contributing to the profitability of the business through the way that they process transactions and interact with customers. Through this qualification a learner will get an opportunity to acquire competencies and ability to handle all transaction (receive and process payment by cash, cheques, credit cards, etc.), check daily cash counts and minimising losses, therefore this qualification provides the learner with the knowledge, understanding, skills and experience to become a checkout operator. The Wholesale & Retail sector has created a developmental pathway for different occupations within the sector. This qualification will aid both individual development of the learner along a path of life-long learning and social transformation through the formal acknowledgement of competencies, skills and knowledge through the attainment of a registered qualification thereby enhancing the employment prospects of learners.

Recognition of Prior Learning (RPL): RPL for access to the external integrated summative assessment: Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of result or certifying a work experience record. RPL for access to the qualification: Accredited providers and approved workplaces may recognise prior learning against the relevant access requirements. Entry Requirements: The minimum entry requirement for this qualification is: • NQF Level 1 qualification with Mathematical Literacy.

• Communicate effectively with customers to execute checkout operator duties and responsibilities.
• Record transactions and process payment accurately to minimise losses.
• Control change to provide the required level of customer service and to minimise losses.
• Cash up and balance till takings accurately so that losses and time wasting is minimised.