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Occupational Qualification · A30

Discretionary Grant · Open

Airline Ground Crew

QCTO Aligned Audit-ReadyTETA
NQF Level
NQF Level 4
Credits
125
Duration
—
SAQA ID
93791
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Official QCTO Registry Profile

Source: SAQA / QCTO registry
SAQA ID
93791
Min Credits
125
Registered
2018-07-01
Re-registration
2025-12-30
Field
Field 11 - Services
Sub-field
Hospitality, Tourism, Travel, Gaming and Leisure

Sample Asset Preview

Curriculum Alignment MatrixCRN ZA-SDP-2026-089
Curriculum Alignment Matrix — page 1
Curriculum Alignment Matrix — page 2
Curriculum Alignment Matrix — page 3
Curriculum Alignment Matrix — page 4
Curriculum Alignment Matrix — page 5
Page 1 of 5

Overview & Scope

Programme Profile

Target Designation
Certified Airline Ground Crew Practitioner
Competency Focus
Master specialised practical applications, safety criteria, and regulatory mandates required of a qualified Airline Ground Crew.
Academic Weight
Full national recognition at NQF Level 4 yielding 125 credits upon successful PoE verification.
Work Opportunities
Deployment across As a qualified airline ground crew, you can find employment opportunities in Transport, Logistics, Maritime, Aviation. Your skills will be in demand across both public and private sectors, and you may also choose to work as an independent contractor or start your own business in this field. operations under TETA scope.
Audit Objective
Bridges operational skills deficits under the governing TETA quality matrix.
Value Proposition
Measurable, legally compliant skills that optimise productivity, satisfy Workplace Skills Plans (WSP), and unlock B-BBEE scorecard weight.
Introduction▾

Designed as a Occupational Certificate at NQF Level 4 worth 125 credits, the Airline Ground Crew equips you with both theoretical understanding and hands-on capabilities. You will learn to perform complex tasks, solve real-world problems, and adapt to the demands of a dynamic work environment. This qualification is your stepping stone to becoming a confident, capable professional.

Purpose▾

The purpose of this qualification is to prepare learners to operate as Airline Ground Crew. Airline Ground Crew Operators load and unload aircraft, handle baggage, cargo and mail; conduct aircraft towing/push back, marshalling, ground support equipment and docking operations; catering; airside driving; line maintenance; passenger transfer; security; load control; aircraft dispatch; communications; and perform other aircraft ground handling services to ensure aircraft run efficiently. A qualified learner will be able to: • Perform aircraft loading and load control activities. • Conduct safe and efficient handling of aircraft on airside and technical areas. • Conduct passenger handling between terminal and aircraft.

Entry Requirements▾

Recognition of Prior Learning (RPL): RPL provides access to the external integrated summative assessment: Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of result or certifying a work experience record. RPL for access to the qualification: Accredited providers and approved workplaces may recognise prior learning against the relevant access requirements. Entry Requirements: • Grade 12 or equivalent.

SAQA Rationale▾

The Airline Industry requires a training programme for the ground crew personnel to provide for ever increasing demand arising from South Africa's entery into the globally competitive environment and having an obligation to provide training programmes standardised by various international bodies. Various international protocols require the industry to stay ahead of its competitors and comply with energy efficient operations and high levels of security operations in the airline industry. The range of typical learners entering this qualification are people who would like to gain access to employment and entrepreneurial opportunities in various aspects of ground crew operations ranging from airside to land side operations, including passenger care and handling activities. The South African society and international community will be served by qualified airline ground crew operational staff who will not only undertake work with improved skills but are also undertaking this work with a full awareness of the importance of energy efficiency requirements, security and ever changing environmental considerations. The economy requires efficient and effective airline ground crew competencies for economic growth purposes as well as assisting respective airlines to move to a greener world, build company competitive edge and improved customer services.

Learning Assumed to be in Place & RPL▾

Recognition of Prior Learning (RPL): RPL provides access to the external integrated summative assessment: Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of result or certifying a work experience record. RPL for access to the qualification: Accredited providers and approved workplaces may recognise prior learning against the relevant access requirements. Entry Requirements: • Grade 12 or equivalent.

Exit Level Outcomes▾
  • Perform aircraft loading and load control activities.
  • Conduct safe and efficient handling of aircraft on airside and technical areas.
  • Conduct passenger handling between terminal and aircraft.

Learning Material Included

  • Learner Guide (Theory and Knowledge Modules)
  • Facilitator Guide
  • Workplace Logbook
  • Formative and Summative Assessment
  • Assessor Guide & Marking Memorandum
  • SETA / QCTO Alignment Matrix
  • Administrative & Onboarding Pack
  • Implementation Plan

Moderator-Ready Curriculum Breakdown

10 modules · 125 credits

Theory, regulatory and safety knowledge. Each row carries the registered module code, NQF level and credit weight used for formative assessment rubric mapping.

  • Aircraft15 cr

    Ground Handling Theory

    NQF Level 4

  • Basic10 cr

    Principles of Communications Theory

    NQF Level 3

  • Health10 cr

    Safety, Quality and Legislation

    NQF Level 4

  • Environment10 cr

    Energy Efficiency and Ethics

    NQF Level 4

Sub-total credits45
QCTO & TETA AlignedSAQA 93791

Qualification 93791 · Curriculum Architecture

Occupational Certificate: Airline Ground Crew · NQF Level 4 (125 Credits)

Filter View
§ 01

Three Curriculum Pillars

45
Credits

Knowledge Modules

Classroom & E-Learning

KM-01 to KM-04 · 4 modules
  • Facilitated lectures & self-study
  • Written question banks
  • Formative comprehension checks
55
Credits

Practical Skill Modules

Simulated Line Tasks

PM-01 to PM-03 · 3 modules
  • Simulated line tasks
  • Observation rubrics
  • Structured task sheets
25
Credits

Work Experience Modules

On-the-Job Production

WM-01 to WM-03 · 3 modules
  • On-the-job rotation
  • Mentor logbooks
  • Workplace sign-offs
§ 02

Evidence & Audit Pipeline

Learner Portfolio of Evidence (PoE)
Owner · Candidate
▾
1
Admin & Registration

ID, learner contract, induction pack, POPIA consent.

2
Knowledge Evidence

Written assessments & question banks — KM-01 to KM-07.

3
Practical Evidence

Task sheets, observation rubrics, assessor photos.

4
Workplace Evidence

Logbooks, mentor sign-offs, supervisor letters.

Assessor Master File
Owner · Registered Assessor
▾
5
Assessment Reports

Judgements, learner feedback, remediation agreements, appeals log.

Internal Moderation & Quality File
Owner · Moderator / SDP
▾
6
Moderation Evidence

10% sampling matrix, HACCP/LOTO compliance sheets, SDP sign-off.

§ 03

Final Accreditation Gateway

Step 1
Statement of Results

Issued by the accredited Skills Development Provider once internal moderation is signed off.

Step 2
EISA Readiness Declaration

Provider submits declaration + PoE to the Assessment Quality Partner (AQP).

Step 3
National Qualification Certificate

QCTO awards the SAQA-registered certificate on successful EISA outcome.

Learner Certified · Uploaded to National Learner Records Database (NLRD)

Audit & Compliance

Evidence & Audit Pipeline

From portfolio assembly to external sign-off — the exact route your evidence travels.

  1. Step 1

    PoE Assembly

    Learner evidence, formative records and logbook entries filed against the alignment matrix.

  2. Step 2

    Internal Assessment

    Registered assessor judges each KM/PM/WM outcome using the supplied instruments.

  3. Step 3

    Internal Moderation

    Sampling and verification of assessor decisions, with remediation loop before submission.

  4. Step 4

    External Moderation

    SETA/QCTO desktop audit and certification upload against registered credits.

Broken Standard vs i2Graduates Standard

The measurable delta between improvised material and an audit-ready suite.

Broken Standard

i2Graduates Standard

Curriculum Mapping

Photocopied guides with mismatched outcomes

4 KM + 3 PM + 3 WM modules mapped to NQF Level 4

Assessment Bank

Missing formative and summative assessments

Pre-validated assessment bank per module

Alignment Evidence

No alignment matrix — audit fails

TETA alignment matrix included

Facilitation

Facilitators improvise Airline Ground Crew delivery

Facilitator scripts + learner activities per credit

Portfolio of Evidence

PoE gaps flagged in moderation

PoE templates that survive external moderation

View on SAQA

Pricing & Delivery Tiers

Base licence from R56 250

Digital Master Suite

Editable master files, licensed to your SDP

  • Learner Guide, Facilitator Guide & Assessment Suite
  • Workplace logbook + alignment matrix (editable)
  • Instant digital delivery under institutional licence
  • Free minor corrections for 12 months
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Most selected

Turnkey Print & Bound Package

Printed, bound and couriered per learner

  • Everything in the Digital Master Suite
  • Full-colour print, wire-bound learner packs
  • Per-learner PoE folders and dividers
  • Nationwide courier with tracked delivery
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Full Enterprise Accreditation Bundle

Assets plus accreditation support end-to-end

  • Everything in the Print & Bound Package
  • Bespoke QMS build mapped to your scope
  • Moderation dry-run + written remediation report
  • Brand & metadata integration across the suite
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Complementary Services

Optional add-ons that harden your accreditation scope before an external audit.

Bespoke QMS Build

We author your Quality Management System — policies, procedures, records, matrices — mapped to your accreditation scope. From R18,500.

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Moderation Consultation

External moderation dry-run on your PoE + delivery pack. Written report with fixes before your real audit. From R4,900.

Book Moderation Session

The i2Graduates Quality Guarantee

Every page of this bundle is checked for sequence and structural accuracy — no missing pages, no shortcuts. You get pre-validated assessment instruments ready to survive rigorous compliance moderation, wrapped in a curriculum your facilitators will enjoy teaching.